Technical Support Engineer Position Available In Wake, North Carolina

Technical Support Engineer Technical Support Engineer
remote type
Hybrid
locations
Morrisville, North Carolina (Office)
Uniontown, Pennsylvania
time type
Full time
posted on
Posted 9 Days Ago
job requisition id
R41388
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE

The Technical Support Engineer will be responsible for providing AMI/AMR software/hardware and technical support for three main utility markets.

CORE RESPONSIBILITIES

Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems.
Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.
Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day.
Resolve the customer’s issues via their past experience, their current working knowledge, or by using the knowledge management tool within Salesforce.
Provide excellent customer to the customers
Additional duties and responsibilities may be required based on organization needs
The position requires travel up to 10% of the time for any project support, field support issues, or internal training
Participation in Xylem Watermark volunteer activities

QUALIFICATIONS

Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
This position requires experience with some or all of the following: Intermediate UNIX/Linux command line, MySQL, SQL and basic SQL commands, as well as network troubleshooting.
Must be flexible to work the non-standard hours Monday thru Friday and will have a rotating on-call schedule. Excellent verbal and communications skills required for phone support of software/hardware products.
This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.
Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standards
Salary range:
$63,600.00 – $101,800.00