Technical Support Engineer Position Available In Wake, North Carolina
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Job Description
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Technical Support Engineer
RALIEGH, NC
Job Id:
146782
Job Category:
Job Location:
RALIEGH, NC
Security Clearance:
No Clearance
Business Unit:
Piper Companies
Division:
Piper Enterprise Solutions
Position Owner:
Austin Richardson
Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who’s ready to elevate enterprise support. This isn’t a cookie-cutter role—it’s hands-on, high-impact, and built for someone who thrives in complex Windows environments.
Responsibilities for
TSE:
Be the go-to expert for resolving escalated technical puzzles that Tier I couldn’t crack
Deliver outstanding, human-focused customer support—whether that’s over email, by phone, or in remote troubleshooting sessions
Partner with engineering and product squads to squash bugs and make the tech better for everyone
Requirements for
TSE:
3+ years battling the front lines of technical support
Deep familiarity with Microsoft Active Directory—system admin-level knowledge is key
Solid footing in Windows Server, Microsoft 365, and Outlook
Comfortable digging into SQL queries and pulling out insights
Compensation for
TSE:
Competitive base salary: $70,000 – $85,000
Full suite of benefits: medical, dental, vision, 401(k), paid time off, holidays, and required by law sick leave
This position opens for applications on 07/28/ 2025 and will stay live for at least 30 days.
Keywords:
Active Directory, Windows Server, Microsoft 365, email systems, technical troubleshooting, SQL, cloud platforms (AWS/GCP/Azure), identity and access management, enterprise IT, hybrid work
#LI-AR2
#LI-HYBRID
