Technical Support Specialist Position Available In Wake, North Carolina
Tallo's Job Summary: Atech is hiring a Technical Support Specialist in Fuquay-Varina, NC. The role involves troubleshooting technical issues with commercial cooking equipment, providing exceptional customer service, and ensuring quick problem resolution. The position requires excellent communication skills, technical expertise, and a minimum of 2 years of experience in a similar role. The job is full-time with a pay range of $30.00 - $36.00 per hour, offering benefits such as 401(k) matching, dental and health insurance, paid time off, and vision insurance. The work schedule is 40 hours per week, Monday to Friday, with on-call availability. You must be proficient in Microsoft Office applications, warranty and ERP systems, and have knowledge of commercial cooking equipment and gas combustion systems.
Job Description
Technical Support Specialist Atech 1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
Job Summary:
We are looking for a customer service oriented Technical Support Representative to provide technical communication to our customers, end users or third-party service agents of Southbend and Crown Steam commercial cooking equipment. The Technical Support Rep will manage high volume of inbound calls and should seek to create a positive experience for our customers through clear communication and quick resolution of technical issues.
Job Description:
Responsibilities include but not limited to: Troubleshoot, diagnose, and resolve technical issues with equipment via telephone conversations or email correspondence with end users or service agents. Create warranty parts order documentation based on claim case needs and resolution. Identify and escalate support situations requiring urgent attention to the Technical Service Manager. Clearly and effectively communicate to resolve customer issues quickly and ensure the highest level of customer satisfaction. Process warranty requests & claims via all media channels quickly & effectively while maintaining the highest level of accuracy and detail. Must be able to adapt to a demanding environment and change processes. Strive for first call resolution and take ownership of customer needs and issues. Understanding of product features, potential issues, and warranty terms related to the company’s products and services.
Job Qualifications:
Excellent oral and written communication skills Highly organized with strong knowledge of Microsoft Office applications, warranty and ERP systems, Infor XA a plus. Must demonstrate a strong technical background along with customer relations skills. Must have working knowledge of commercial cooking equipment and its effect of gas combustion equipment. Technical background should include electrical troubleshooting and reading of schematics. Experience troubleshooting and repairing STEAM equipment a plus. Minimum of 2 years in a Technical Support role
Job Type:
Full-time Pay:
$30.00 – $36.00 per hour Expected hours: 40 per week
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Monday to Friday On call
Work Location:
In person
