Technical Support Specialist Position Available In Wake, North Carolina
Tallo's Job Summary: The Client is hiring a Technical Specialist - Junior to provide Tier 3 support for Windows 11 desktops, mobile devices, and enterprise tools like Intune, Tanium, and SharePoint. The role requires onsite work in Raleigh, NC, with tasks including troubleshooting, documentation, and executive-level user interaction. Ideal candidates possess strong communication skills and Windows 11 support experience.
Job Description
Job Title:
Technical Specialist –
Junior Location:
3700
Wake Forest Rd, Raleigh, NC Job Overview:
The Client is seeking a highly skilled Technical Specialist – Junior to support enterprise-level desktop, mobile, and endpoint management systems. This position focuses on hands-on support for Windows 11 environments, mobile devices (iOS, Android), and enterprise tools such as Intune, Tanium, and SharePoint. The ideal candidate will have excellent communication skills, Tier 3 support experience, and be capable of working 100% onsite in Raleigh, NC.
Key Responsibilities:
Provide advanced Tier 3 support for Windows 11 desktop environments. Manage and troubleshoot mobile devices (iOS, Android, Apple OS). Administer and support Microsoft Intune for mobile device management (MDM). Utilize Tanium for endpoint monitoring, configuration, and compliance. Support and maintain SharePoint platforms. Document technical processes and produce clear, user-friendly documentation. Interact with executive-level users and resolve technical issues efficiently.
Required Skills & Experience:
Windows 11 Support Mobile OS (iOS, Android, Apple OS) Mobile Device Management (MDM) Microsoft Intune Tanium SharePoint Tier 3 Technical Support Communication & Documentation Skills
