Temporary IT Support Specialist Position Available In Wake, North Carolina

Temporary IT Support Specialist 4.2 4.2 out of 5 stars Raleigh, NC Position Information Posting Number

PG195086TM

Position Number 18ELR20250418 Position Type Temporary Essential Job Duties The IT Support Specialist at the Wilson College of Textiles plays a key role in delivering high-quality technical support and ensuring the smooth operation of IT systems for students, faculty, and staff. As part of the IT support team, you will take the lead in triaging and resolving technical issues, managing IT support requests, and training and mentoring other IT technicians. Your work will involve troubleshooting and resolving a wide range of IT problems, providing technical support for classroom and lab computers, setting up and maintaining specialized software, and ensuring that all technology functions efficiently across various platforms.

Key Responsibilities:

Lead and manage the triage of IT support requests, assigning tickets and ensuring timely resolution in line with departmental standards. Provide training and mentorship to IT support technicians, enhancing team performance and knowledge. Oversee and report on team performance metrics to ensure effective service delivery and continuous improvement. Provide hands-on support for computers, tablets, printers, and other devices in classrooms, conference rooms, and labs. Troubleshoot and resolve computer-related issues of varying complexity, including hardware, software, and peripheral devices. Train end-users on hardware functionality and common software applications to enhance user experience and productivity. Install, configure, and troubleshoot specialty software and ensure proper connections between computers and peripheral equipment. Monitor and manage service requests through the Zendesk platform, ensuring timely response and resolution. Perform proactive checks to ensure all classroom and lab computers are in working order, ensuring technology readiness for academic use. Assist in the redeployment or upgrade of computers using standard procedures, ensuring devices are properly configured and maintained. Keep up to date with current IT security standards and apply them to protect systems and data. Maintain inventory records of IT hardware and software, ensuring accurate tracking and reporting. Provide solutions and documentation for recurring issues, creating a knowledge base for the support team and end-users. Is Time Limited No If Yes, Appointment Length Department Information Job City & State Raleigh, NC Department Wilson College of Textiles System Information Classification Title Temporary-Technical/Paraprofessional Working Title Temporary IT Support Specialist