User Support Analyst Position Available In Wake, North Carolina
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Job Description
User Support Analyst
Date Posted:
06/25/2025
Hiring Organization:
Rose International
Position Number:
484629
Industry:
Government/Staffing
Job Title:
User Support Analyst
Job Location:
Raleigh, NC, USA, 27699
Work Model:
Onsite
Employment Type:
Temporary
FT/PT:
Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 28.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes:
Communications, Implementation, Training, Troubleshooting
Experience Desired:
Set up and maintain hardware, including computers, printers, and peripheral (3 yrs)
Required Minimum Education:
High School Diploma or equivalent
Preferred Education:
Associate’s Degree
Job Description •Only qualified User Support Analyst candidates located in the Raleigh, NC area to be considered due to the position requiring an onsite presence•
Required Education:
Associate degree in computer science or an IT-related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role or High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position
Required Skills:
Diagnose and resolve hardware and software issues (3 Years) Assist users with technical problems via phone, email, or Microsoft Teams (3 Years) Perform regular updates and maintenance on computer systems (3 Years) Install and configure operating system and software applications (3 Years) Set up and maintain hardware, including computers, printers, and peripherals (3 Years) Create and update technical documentation and user guides (3 Years) Track and manage support tickets, ensuring timely resolution (3 Years) Provide training to users on new systems and software (3 Years) Escalate complex issues to higher-level support or specialized teams (3 Years)
User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues
Estimated Start Date:
06/30/2025
Interview Process:
In Person Only
•Only those lawfully authorized to work in the designated country associated with the position will be considered.•Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.•
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by
OCGA 13/10-91.
).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
roseint
Position Id:
484629
