User Support Technician I Position Available In Wake, North Carolina

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User Support Technician

I – INTERNAL

to State Government

Salary $54,657.00 – $81,986.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-06726 Department Dept of Public Safety Division Chief Operating Office Opening Date 05/23/2025 Closing Date 6/1/2025 5:00 PM Eastern Job Class Title User Support Technician I Position Number 60056437 Section Controller’s Office Salary Grade

DT04 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work Are you seeking a career in information technology? If so continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety (NC DPS). This User Support Technician I will provide hardware and software support to the Controller’s Office, including providing technical support for the North Carolina Financial System (NCFS) with over 500+ users.

Specific responsibilities include:

Analyzing the functionality of current accounting systems and fiscal operations to determine the adequacy, effectiveness and appropriateness of DPS’s accounting systems, related interfaces and operating procedures. Support of NCFS includes not only technical knowledge of complex mainframe software, but also the effect of other system Interfaces and knowledge of department fiscal policy.
Identifying problem areas and developing solutions to improve operating effectiveness.
Ensuring NCFS security management, policies and procedures are developed and revised as necessary
Providing helpdesk support for NCFS, NetPlus, Core Banking, PCard/Wex Gas Card, NCID, Sub W-9 supplier updates and desktop support. This employee will work independently and within a team environment and the position reports directly to the System Support Manager. Position is responsible for working in a high-volume system support help desk answering questions or directing inquiries related to NCFS, NetPlus, Core Banking, BOA Works, NCID, NCXCloud, and will work closely with personnel within the Controller’s Office, NCFS users, Purchasing, MIS or Network and the Office of the State Controller. The employee in this position is expected to possess strong written and verbal communication skills. This is an

INTERNAL POSTING

open ONLY to current North Carolina State Government and UNC System employees and eligible RIF candidates. Temporary employees are eligible to apply. This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here 

NC OSHR:

Total Compensation Calculator. We value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program. About the NC Dept. of Public Safety (DPS): The mission of DPS is to safeguard and preserve the lives and property of the people of North Carolina through prevention, protection, and preparation. DPS is comprised of approximately 6,000 permanent positions and nearly 13,000 NC National Guard soldiers and airmen. DPS employees help to ensure North Carolina is a safe place to live, work and visit through effective law enforcement, juvenile justice programs, emergency response and recovery and homeland security preparedness. Knowledge, Skills and Abilities / Competencies DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience(E&E) are

REQUIRED

to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Click here for more information and application resources. [Resumes may be attached as a supplement to the application but are not a substitution for a complete application.] To qualify for this position, applicants must demonstrate ALL of the following 

KSAs:

Experience providing helpdesk support
Experience providing software training and/or technical advice on software packages
Experience with LAN/hard disk back-ups
Experience with hardware and software installation
Experience supporting/troubleshooting Business applications
Management Preferences (These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.) Experience with NCXCloud, Microsoft suite (including intermediate MS Excel), NCID management, Share Point operations, NCFS, and asset management
Experience providing he1pdesk support for NCFS, e-billlng, Core Banking, and/or NCXPTR Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.

Please Note:

 This is to clarify that the “experience in the field of technology related to the position’s role” includes Networking, Telecommunications and/or Information Technology. Please attach your college transcript(s) which includes coursework in computer or information technology. Supplemental and Contact Information The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job. Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Transcripts Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university. Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education. International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members. Military Experience Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge – Member 4 or Service 2 form) to the application. Applicants seeking

National Guard Preference:

A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS). A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22. The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the “National Standards to Prevent, Detect, and Respond to Prison Rape.” PREA Hiring and Promotion Prohibitions Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click “Application Status.” If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification. For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Laura Holloway, Employment Consultant, at 919-457-1208. #ADMIN Employer
State of North Carolina
Website
http://www.ncdps.gov/