Desktop Support Position Available In Belknap, New Hampshire

Description Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis. Essential Functions Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues. Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal. Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed. Performs Active Directory user account changes. Maintain Active Directory Computer environment. Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget. Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team. Manages and updates an accurate IT equipment inventory. Maintain spare parts inventory for IT software, hardware, and network printers. Creates Purchase Requisitions and handles equipment receipt as needed. Track software license compliance and perform annual audits to confirm licensing compliance. Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements. Maintains a clean and organized environment. Assists Network Administrator as needed. Tracks and maintains server backups and tape rotation, working with Server Administrator. Perform related work as required. Skills Hardware, Active directory, Imaging, Windows 10 Additional Skills & Qualifications Ability to:

• Work effectively in a Safety-minded industrial manufacturing environment.
• Ensure the security of all company systems and data.
• Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management.
• Transition swiftly between those complex priorities in a fast-paced environment.
• Deliver effective technical customer support in person and over the phone.
• Support and train end-users in a wide range of software applications as needed.
• Read, understand and apply complex technical information.
• Master new computer technology and its local applicability.
• Maintain cooperative working relationships with internal and external customers, vendors and the team.
• Demonstrate sensitivity to, and respect for, a diverse population.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also portray a sincere desire to learn and broaden their knowledge base within IT thereby increasing their value to the company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks of this position.