Technical Support Specialist Position Available In Cheshire, New Hampshire
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Job Description
Technical Support Specialist 4.5 4.5 out of 5 stars Winchester, NH 03470
Responsibilities:
Provide technical support and resolve end user problems.
Advise end user on appropriate action.
Utilize and maintain the help desk tracking software and encourage all users to submit tickets through software.
Document problems and resolutions in the help desk software to create a log that can be referenced by other members of the technology department.
Install, configure and test new workstations, peripheral equipment and software.
Maintain and repair hardware.
Manage printer assignments, printer service and repair.
Manage users, passwords, groups, and devices in Google Workspace and Active Directory.
Perform timely workstation hardware and software updates as needed.
Provides basic level support for phone systemTroubleshoot and Support Interactive Boards, Displays, and ProjectorsManage warranty claims on all district devicesAssist the technology team in creating materials for end-user frequently asked questions (FAQs).Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unitHigh School Diploma or equivalent is required. Associates degree with emphasis in technology and advanced coursework or training in computer networks is desired. Any technology related certifications are a plus i.e. (CompTIA Certification, Microsoft Certifications etc.) PC, networking, server and printer troubleshooting experience, experience with Chromebooks and Windows devices.
