Desktop Support Tech Position Available In Hillsborough, New Hampshire

Summary:

Seeking a Desktop Support Technician experienced in

M365/O365

migrations and mobile device management for hardware/software installation, troubleshooting, and user support.

Requirements:

Experience with

M365/O365

migrations Experience with Mobile Device Management (MDM), preferably Intune Working knowledge of computer hardware, software, and terminology Familiarity with ServiceNow Ticketing system is a plus Understanding of Palo Alto VPN application related to desktop support 4 years of experience with HS Diploma or 2 years with associate’s degree/Tech School Certificate US Citizen only

Preferred Skills:

Knowledge of Intune for

MDM Responsibilities:

Support users with installation of hardware/software and networking components Perform Windows 11 upgrades and deploy new replacement machines Diagnose and troubleshoot computer systems issues Conduct diagnostic reviews and produce error reports Assist in computer studies, projects, and policy implementation Design and develop standardized operational management reports Provide hardware/software recommendations to users Resolve end-user hardware/software problems including remote access software Configure new computers and coordinate workstation upgrade/replacement process Track user requests by opening cases and maintaining case histories

Pay Details:

The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance