Operation Support Specialist – Remote Position Available In Hillsborough, New Hampshire

Operation Support Specialist –

Remote CS Contract Solutions LLC Bedford, NH Job Details Full-time Estimated:

$42.3K – $52.5K a year 1 day ago Qualifications Mid-level Microsoft Office High school diploma or GED Project management Project management software Microsoft Project Communication skills Time management Full Job Description Job Description The Operation Support Specialist (OSS) is responsible for providing real-time technical and operational support to field technicians, managing incoming support. The OSS delivers full tech support for systems and mapping tools, assists in resolving job-related issues, and actively challenges referrals and suspended jobs within VX Field to ensure proper coding and workflow. Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies? Our culture is one that recognizes people are a company’s number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required. What we are looking for… Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers’ needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here, you will need to align with them. Honesty and Integrity Attitude Over Skills Courage through Communications The 3 Es. Effort, Energy, and Execution Keep Your Axe Sharp Role and Responsibilities Role and Responsibilities for the Operation Support Specialist The OSS is responsible for all job-related issues as it pertains but not limited to: Taking support requests from the field utilizing our telegram team app and to remedy issues and challenge job referrals. To take requests in a First In, First Out (FIFO) basis. Full-tech support as it pertains to systems and maps. Real time advice/support for technicians in the field. To challenge every single potential referral or suspended job in VX Field and ensure coding and hand off to other buckets are correct. Interact with internal and external stakeholders for additional support needs. This team will also handle the administrative and reporting tasks as it pertains to: Schedule exception or call out reporting by 7:30am. Attendance reporting daily by 8:30am. Communicating with FTR Dispatch, Vendor Management and utilizing VX Field to monitor jobs and technician routes. Qualifications and Education Requirements High school diploma OR relevant experience in operations and project management Strong organizational and time-management skills Excellent communication and interpersonal skills Proficient in Microsoft Office and project management software Ability to work independently and prioritize tasks effectively. High level of professionalism and discretion Detail-oriented and able to multitask Ability to work in a fast-paced and deadline driven environment. Compensation This is a temporary remote-based position.