Desktop Support Analyst Position Available In Merrimack, New Hampshire

Desktop Support Analyst Desktop Support Analyst
remote type
Hybrid
locations
Concord, NH, US
time type
Full time
posted on
Posted 5 Days Ago
job requisition id

R0018228

The IT Support Technician is primarily responsible for ensuring the proper day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks. The IT Support Technician is responsible for monitoring our networks, distributed server infrastructure, related services, and core business applications to ensure high availability.
What You’ll Do
Provide professional, high quality I.T. Helpdesk customer service to internal employees.
Build strong relationships with the Global Aristocrat IT team.
Required to perform duties in a fast paced, high intensity and team-oriented environment.
Open, update, properly code and close trouble tickets with detailed information relating to trouble reported.
Perform initial troubleshooting and diagnosis on local and remote devices with proactive intervention when needed.
Creates, updates, escalates, and closes incidents and service requests in our ticketing system.
Helps to develop and document technical processes and procedures.
Provide initial response and diagnosis on all corporate communications devices.
Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware.
Provide user assistance via phone, email, walkup, remote support, and virtual smart bar.
Other duties assigned by management
Physical Demands
This position requires heavy lifting of computer equipment from and to the box to the workbench and workspace. Analysts must be able to push and pull cart that weighs up to 140 pounds and lift at least 50 pounds multiple times per day/week
What We’re Looking For
Requires a high school diploma. Associate degree in Information Technology or related field is preferred.
A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
Helpdesk/Call Center experience in large Enterprise environment preferred.
Technical knowledge across broad range of IT disciplines
Strong verbal and written communication skills.
Strong customer focus and attention to detail.
Must be customer service oriented.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

EEO M/F/D/V

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
None
Pay Range
$18.51 – $34.38 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at atibenefits/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. About Aristocrat
Aristocrat Leisure Limited (

ASX:

ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.