Field Support Technician Position Available In Rockingham, New Hampshire

Field Support Technician Pontoon Global Newington, NH 03801 Field Support Technician New England Territory We’re seeking a Field Support Technician to deliver top-tier support and ensure an exceptional operator experience across the New England region. About the

Role:

This hands-on, customer-facing role combines field service with technical support. You’ll troubleshoot issues, perform light repairs, and provide operator training to ensure successful equipment use. Work independently Thursday Monday, starting daily at 5:30 AM. Strong initiative, reliability, and self-direction are essential.

Key Responsibilities:

Start support coverage at 5:30 AM Troubleshoot via phone, text, video, or email Perform minor in-field repairs and unit swaps Manage travel schedule and service calendar Provide proactive customer visits and training Maintain accurate records (HubSpot) and escalate issues (Jira) Keep tools and inventory organized Share field insights with the team Represent the company with professionalism and problem-solving mindset

Who You Are:

You’re passionate about tech, food, and service. You value accessibility, innovation, and quality. You thrive in fast-paced, independent work and excel in hands-on problem-solving. Strong communication and collaboration are key.

Requirements:

2+ years in field service or technical support Mechanical/electrical troubleshooting experience Excellent communication and time management Valid driver’s license and ability to travel in New England Physically able to lift up to 80 lbs Background check required

Preferred:

Experience with foodservice or kitchen automation Familiarity with HubSpot, Jira, or similar tools Startup or resourceful environment experience

Location:

Preferably based in Southern NH or north of Boston with easy access to I-93 or I-95.