Service Desk Technician Position Available In Hudson, New Jersey

Service Desk Technician ZT Systems – 3.0

Secaucus, NJ Job Details Full-time Estimated:

$49.9K – $70.2K a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Qualifications Computer Science Software troubleshooting Customer service Enterprise software Mid-level Windows CompTIA Network+ IT support Computer networking Trade school IT Linux CompTIA Server+ Associate’s degree Cabling 2 years Communication skills CompTIA A+ Full Job Description About The Role The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent VSEI and be responsible for ensuring an excellent customer experience. What You Will Do Remote troubleshooting Experience in reading and interpreting enterprise log files BIOS and Flash ROM updates Installation of new application software Produce detailed test and failure analysis reports Support other teams within the engineering department as needed Maintain customer tickets within our case management system Process customer replacement parts and/or systems Identify opportunities for improvement Provide ongoing feedback and guidance Own the customer experience and drive initiatives for improvement This position will require a Saturday or Sunday coverage. What You Bring Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.) Hands on experience with enterprise hardware troubleshooting / break fix / upgrades Ability to remotely diagnose and root cause enterprise system failure Ability to use custom Linux and Windows-based diagnostic/test programs Networking experience (cabling switches, fiber, port configurations, and VLAN) Understanding of hardware and software interactions; able to apply this understanding to resolve issues Analytical problem solving Strong oral and written communication skills Proactive, positive, deliberate, and focused thinking Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience 2+ years of experience in hardware testing and break fix 2+ years of experience operating in an IT remote support environment Some travel may be required The ability to lift up to 50 pounds when necessary The ability to safely climb ladders when necessary The ability to wear personal protective gear correctly when necessary The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity About ZT Systems At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security Competitive base salary Performance-based annual bonus eligibility 401(k) retirement savings plan with generous company match Tuition reimbursement for eligible education programs Health & Wellness Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- Company-paid life and disability insurance Time Away & Work-Life Balance Generous paid time off (PTO) and company-paid holidays Parental leave and family care support programs Growth & Purpose Structured training programs and on-the-job learning opportunities Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.