Help Desk Analyst Contract Hybrid Position Available In Mercer, New Jersey

job summary: The successful candidate will be responsible for processing Service Desk requests from enterprise corporate end users. The candidate will require strong communication, technical and documentation skills for the coordination of service tickets. This role requires strict attention to detail and the ability to multitask. It is preferred that this individual has and will maintain an understanding of commonly used concepts, practices, and procedures within an IT department.

location:

Trenton, New Jersey job type: Contract salary: $28

• 35 per hour work hours: 8am to 4pm education: Associates responsibilities: Job Responsibilities Answering IT Service Desk callsMonitoring the Service Desk queue to process requestsAnswer chat requestsDocumenting the customer’s Request in the client’s ticketing systemAssignment of Work Orders when warrantedCreation of Incident tickets when warrantedProviding status to customerMonday
• Friday (8:00 AM
• 4:30 PM) qualifications: Requirements General understanding of IT concepts, practices, and principlesExperience with managing of customer requestsWorking knowledge of MS Office products Have at least 3+ mostly continuous years’ experience answering callsProfessional customer service and phone mannersBe versed in Windows 10 and aboveOffice 365Remote desktop experienceAssisting remote users with VPN and CITRIX issuesActive DirectoryWorking knowledge of ticketing software skills: Strict attention to detailEffective verbal, written and interpersonal communication skillsExposure to Chat a plusExposure to ITIL a plus

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. job detailssummary$28

• $35 per hourcontractassociate degreecategorycomputer and mathematical occupationsreference1093099job details job summary: The successful candidate will be responsible for processing Service Desk requests from enterprise corporate end users.

The candidate will require strong communication, technical and documentation skills for the coordination of service tickets. This role requires strict attention to detail and the ability to multitask. It is preferred that this individual has and will maintain an understanding of commonly used concepts, practices, and procedures within an IT department.

location:

Trenton, New Jersey job type: Contract salary: $28

• 35 per hour work hours: 8am to 4pm education: Associates responsibilities: Job Responsibilities Answering IT Service Desk callsMonitoring the Service Desk queue to process requestsAnswer chat requestsDocumenting the customer’s Request in the client’s ticketing systemAssignment of Work Orders when warrantedCreation of Incident tickets when warrantedProviding status to customerMonday
• Friday (8:00 AM
• 4:30 PM) qualifications: Requirements General understanding of IT concepts, practices, and principlesExperience with managing of customer requestsWorking knowledge of MS Office products Have at least 3+ mostly continuous years’ experience answering callsProfessional customer service and phone mannersBe versed in Windows 10 and aboveOffice 365Remote desktop experienceAssisting remote users with VPN and CITRIX issuesActive DirectoryWorking knowledge of ticketing software skills: Strict attention to detailEffective verbal, written and interpersonal communication skillsExposure to Chat a plusExposure to ITIL a plus

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.