Help Desk Coordinator Position Available In Mercer, New Jersey

Help Desk Coordinator DevCare Solutions Trenton, NJ 08611 • Hybrid work Job Summary The Help Desk Coordinator will assist customers with application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is a hybrid model.

Shift needed is:

Monday-Friday 8:30 am – 4:30 pm. There will be two weekday remote days. The first few weeks will be all onsite for training.

Note:

35-hour work week .

Qualifications and Skills Desired:

Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on mainframe systems will be provided. Experience using Microsoft Excel, Word, and Visio Must have good clear communication skills.

Responsibilities:

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project-specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Job Type:

Contract Pay:

$17.00 – $20.00 per hour Expected hours: 35 per week

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Windows 10: 1 year (Required)

Microsoft Outlook:

1 year (Required)

Microsoft Word:

1 year (Required)

MS Visio:

1 year (Required) Data entry: 1 year (Required) Ability to

Commute:

Trenton, NJ 08625 (Required)

Work Location:

In person