Help Desk Technician II – Software Position Available In Mercer, New Jersey

Help Desk Technician II – Software

CAI – 3.3

Trenton, NJ Job Details Full-time $25 – $31 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Operating systems Software troubleshooting Mid-level Windows High school diploma or

GED ITIL IT

support macOS Computer skills 2 years Communication skills CompTIA A+ Help desk Full Job Description Job ID Number R5587 Employment Type Full time Worksite Flexibility Hybrid Job Summary The Help Desk Technician II will resolve elevated software technical and procedural problems to support internal and external users. If you have excellent communication skills and computer knowledge, apply now. Job Description We are looking for a Help Desk Technician II to provide top-notch software support and resolving IT-related issues for our organization. Y ou will be a critical part of ensuring smooth and efficient IT operations. This position will be full-time contract and hybrid in Trenton, NJ. What You’ll Do Provide first-level support for software, hardware, and network issues Respond to service requests and incidents in a timely manner Troubleshoot and resolve technical problems with a focus on customer satisfaction Document and track all support activities using our ticketing system Assist with the setup and configuration of hardware and software Collaborate with other IT team members to improve service and support processes What You’ll Need 2+ years of experience in a help desk or IT support role Strong knowledge of Windows and Mac operating systems Excellent problem-solving and communication skills Ability to work independently and as part of a team High school diploma or equivalent Certification in CompTIA A+ or similar Experience with remote support tools and systems Familiarity with ITIL practices Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $25 – $31 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ #LI-MB1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.