IT Support Specialist Position Available In Mercer, New Jersey

Position/Classification:

IT Support TechnicianReports to:

Operations/IT SupervisorLocation:

635 South Clinton Avenue, Trenton, New Jersey Regular travel required to other agency sites

Education:

Associates Degree in Information Technology or a related field, Bachelor’s Degree preferred

Schedule:

35 hours per week

• Monday-Friday, 9:00 AM
• 5:00

PMSalary Range:

$50,000

• $55,000

Overview:

The IT Support Technician at The Children’s Home Society of NJ is a key member of our operations team, responsible for providing comprehensive technical assistance and support to all staff members across our various programs and locations. This role serves as the primary point of contact for IT issues, while also handling more intricate troubleshooting, system administration tasks, and basic network support.

Qualifications:

Education:

Associate’s degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience (2-4 years) in an IT support role.

Experience:

2-4 years of hands-on experience in a technical support or help desk position, preferably within a nonprofit, social services, or educational environment.

Technical Skills:

Proficiency with Windows operating systems (Windows 10/11) and familiarity with macOS. Strong working knowledge and experience supporting Microsoft 365 applications and services (Outlook, Word, Excel, Teams, SharePoint, OneDrive). Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Experience with Active Directory for user and computer management.

Preferred Qualifications:

Relevant IT certifications (e.g., CompTIA A+, Network+,

Microsoft Certified:

Modern Desktop Administrator Associate).Experience supporting specific case management, EHR, or financial software common in social service agencies.

Experience with VoIP phone systems. Knowledge of basic cybersecurity principles and best practices for end-users.

Key Responsibilities

• Serve as the initial point of contact for all IT-related inquiries and issues received via phone, email, or in-person. Log, prioritize, and track all support requests efficiently.
• Diagnose and resolve common hardware issues (desktops, laptops, printers, scanners, mobile devices) and software problems (Microsoft Office Suite, web browsers, and specialized agency applications). Resolve more complex technical challenges that require in-depth analysis, escalating issues to external vendors or senior IT staff when necessary. Troubleshoot basic network connectivity problems
• Assist with user account creation, modification, and password resets for various systems, including Active Directory, Microsoft 365, and internal agency applications. Provide patient and clear instructions to staff on using software applications, and understanding basic security awareness.
• Install, configure, and update standard software applications, ensuring proper licensing and functionality.
• Provide support for cloud-based services such as Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams administration) and assist with basic Windows Server administration tasks.
• Assist with the setup, monitoring, and basic troubleshooting of network devices like routers, switches, and wireless access points.
• Implement and monitor basic cybersecurity measures, including antivirus management, software patching, and user access controls. Assist in incident response as directed.
• Provide support for agency-specific applications, including client management systems (e.g., electronic health records, case management software) and financial systems (e.g., Traverse, DocUnity).
• Act as a liaison with third-party IT vendors and service providers for support, repairs, and procurement of new equipment or software.

The Children’s Home Society is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees