Onsite Help Desk – Mobile App Support Position Available In Monmouth, New Jersey
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Job Description
Onsite Help Desk – Mobile App Support 2.4 2.4 out of 5 stars Township of Wall, NJ 07727 About us: Located in Farmingdale, NJ, Key Software Systems is a leading provider of innovative software solutions tailored to meet the unique needs of the Logistics & Courier Industries. Our mission is to empower businesses through cutting-edge technology, seamless integration, and unparalleled customer support. We believe in creating a supportive and enjoyable work environment where creativity and collaboration thrive. We’re passionate about what we do, and we’re always looking for enthusiastic individuals to join our growing family. With a dedicated team of experts and a commitment to excellence, we strive to deliver top-tier products that drive efficiency, enhance productivity, and foster growth. At Key Software Systems, we believe in creating lasting partnerships with our clients, ensuring their success in an ever-evolving digital landscape. As a MobileTek Support Specialist, you will be the first point of contact for our customers, providing exceptional technical support and ensuring a seamless user experience. Your role will involve troubleshooting, resolving technical issues, and offering guidance on our mobile products and services.
RESPONSIBILITIES
Troubleshoot and resolve issues for customers on a proprietary application by phone, email and remote meetings working directly with customers Follow up on outstanding requests and ensure timely resolution Perform Quality Assurance testing on new application versions Train oncoming customers in setup and use of the application Perform other support-related duties as assigned
BASIC QUALIFICATIONS
Excellent written and verbal communication skills in English Strong working knowledge of mobile devices (Android and iOS), as well as Windows PC environment Motivated to learn and grow, and to accept new challenges Ability to contribute in a team-oriented setting Excellent customer service and troubleshooting skills
PREFERRED QUALIFICATIONS
2+ years experience in a Software Support or Help Desk position
BENEFITS
Health, Dental, LTD and Life. Paid time off. 401k with employer match. Friendly, business casual, professional atmosphere. Excellent compensation. Enjoy working with cutting edge tools. Industry leading 25-year-young company. 2 optional remote day allowance per month.
