Field Support Engineer Position Available In Morris, New Jersey

Field Support Engineer

Job Title:

Field Support Engineer

Job ID:

25-08658

Location:

Rockaway, NJ

Duration:

FTE (Citizen Only)
Travel up to 90-95% of the time

HEAVY HEAVY

travel position
Should be local to

EWR/LGA/JFK

(EWR is Newark Liberty International Airport, located in New Jersey. LGA is LaGuardia Airport, located in Queens, New York. JFK is John F. Kennedy International Airport, also located in Queens, New York)

ESSENTIAL DUTIES & RESPONSIBILITIES

Perform maintenance activities as per vendor specifications on a variety of display products/servers/audio video equipment/etc that are part of the integrated solution.
Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)
Troubleshooting system configuration, network and software/OS issues
Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs.display issues, etc.
Documenting all customer issues for use by support staff and management

EDUCATION

Associate’s Degree Required, Bachelors Preferred

EXPERIENCE / SKILLS / CERTIFICATIONS

Experience:

Minimum of 3 years of Audio Video system integration experience with a focus on display cube setup and calibration required
Minimum 1 year experience in a customer support/service environment preferred
CTS certification preferred
Network+ and/or Security+ preferred
Specific Skills /

Certifications:

Familiar with either NetSuite cloud applications or other similar CRM systems
Time spent learning a custom software solution preferred
Training experience preferred
Excellent written and verbal communication skills required
Travel up to 90-95% of the time
Other tasks assigned by Management from time to time
ship required

PHYSICAL DEMANDS / WORK ENVIRONMENT

Light to medium duties onsite repair that may require removal of LCD/Server equipment from mounting structures.

Compensation:

The hourly rate for this position is between $30.00-$32.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

sunrise

Position Id:

25-08658