Help Desk Analyst Position Available In Morris, New Jersey

Help Desk Analyst 3.5 3.5 out of 5 stars Madison, NJ 07940 • Remote What makes Stephen Gould Exceptional. Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5

Principles:

Stephen Gould – 5 Principals Values and behaviors we look for: Strive for excellence , treat mistakes as opportunities for learning and growth . Have resilience and drive with accountability and responsibility when something doesn’t go as planned. Embrace change and be nimble though the dynamic and evolving environments . Nurture the connections you make, bolster your network with reliable and innovative ideas . Hours – 8:30 5:30pm – transitioning to a shift rotation 12:30pm 9:30pm to cover West Coast 1-2 day a week Work from:

Home and Corporate Travel:

Rare and not mandatory, but occasional travel opportunities might come up to visit sites.

Experience level:

Level 1 (someone with experience with supporting users

Environment:

Microsoft Windows 10 predominately Mac OS X (mostly sales rep and design personnel)

Hardware:

Dell Latitude laptops and monitors Canon ImageRunner printers / scanners MacBook Printek Formspro 4500 impact printers Zebra label printers

Mobile Devices:

iOS Android Phones Cisco VOIP phone system Software Microsoft Office 365 (Outlook, Word, Excel, Teams) Active Directory Microsoft Azure Portal Cisco Webex and Microsoft Teams Remote Device Management (Desktop Central, Zoho Assist, Remote Desktop) ZScaler KnowBe4 (user email and data security training) Background Our Help Desk is part of a multi-level team that maintains our infrastructure and supports our company’s local and remote user community. It provides first level support for computer, network and software support requests for both in-person and remote users, international colleagues from Ireland to China.

Typical Help Desk duties:

Responding to calls emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365, Webex, assistance with remote connection and VPN issues. Handling onsite service requests at our Madison, NJ Corporate Headquarters, and supporting our remote US and international offices (Mexico, Ireland, China and Malaysia). Onboarding new users (creating accounts, shipping equipment, assisting the new users with getting setup, connected, signed in and oriented). Laptop preparation, including re-imaging and configuration for new users. Offboarding users (handling removal of accounts, recovery of assets) Programming phones and voicemail for users Coordinate repairs for equipment, i.e. laptops, monitors, docks and printers with vendors such as Dell, Peak Technologies and Canon.

THIS POSITION DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE

(S)

INCUMBENT IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY JOB-RELATED INSTRUCTIONS AND TO PERFORM ANY OTHER JOB-RELATED DUTIES REQUESTED BY ANY PERSON AUTHORIZED TO GIVE INSTRUCTIONS OR ASSIGNMENTS. EEOC

: Stephen Gould is an equal opportunity employer