Senior Application Support Engineer Position Available In Morris, New Jersey

Responsibilities include but are not limited to: Provide software application subject matter expertise to stakeholders including Install, maintain, and monitor Client Service Applications (Windows/Virtual Machines, SAAS) running in our datacenters, cloud, both hosted on-prem. Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on the day-to-day management of application life cycle. Perform analyses on software application functionality and suggest improvements. Perform analyses on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system. Consult and partner with the software development team, internal users, and clients to improve application performance. Manage code migration across environments to ensure continued and synchronized functionality. Establish the root cause of application errors, receiving escalation and critical concerns from App Engineers. Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations. Document process and monitor application performance metrics. Support capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage. Mentor Application support specialists – engineers on best practices and support related items. Ensure that the Valley Bank applications are maintained in a manner that supports delivery of services to the Valley Bank platforms, resilience, and uptime performance statistics. Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release. Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Lead continuous service Improvement efforts to improve the team’s service levels. Comply with ITIL standards including, Incidents, request, change, project management.