Service Desk Analyst Position Available In Passaic, New Jersey

Job Description:

A client of Innova Solutions is immediately hiring a ServiceDesk Analyst.

Position Type:

Fulltime ?

Contract Location:

Wayne,PA Duration:

12 Months The ideal candidate will have:

• Engagecustomer base through the detailed intake of calls into the servicedesk via multiple mediums (phone, email, walk up and self-serviceportal). Appropriately attempts to resolve immediately and wherenecessary escalate to the appropriate Service Team (ServiceDelivery, Production Support, etc).
• Mentors junior staff andassists in their development. Acts as a point of escalation forissues.
• 1-2 years junior management experience
• Configure,deploy, troubleshoot, and coordinate repair of hardware such aslaptops and mobile devices at the service desk.
• Create/Review ITknowledge articles for end user support portal and play active rolein supporting the portal.
• Contact customers to gather allrequired data to facilitate resolution of customer issues/requestsand be responsible to maintain customer communication throughoutthe resolution process.
• When necessary, manage the communicationsout to the IT customer base regarding incident/problems and outages

Required:

• 2 years’ experience Imaging, Configuring, Deploying andTroubleshooting hardware (PC and iOS devices)
• 3-5 years’ ServiceDesk/Technical Support experience
• Excellent customer serviceskills (via phone and face to face)
• Excellent communicationskills (both verbal as well as written)
• Meticulous attention todetail
• Bachelor’s Degree or equivalent experience
• Fluentspeaking and writing in English (Multi-lingual Portuguese a plus)
• Experience with handling and proper routes of ITSM call tickets,call resolution, transition of calls to proper service area whenappropriate.

Qualified candidates should

APPLY NOW

for immediateconsideration! Please hit APPLY to provide the requiredinformation, and we will be back in touch as soon as possible. Weare currently interviewing to fill this and other similarpositions. If this role is not a fit for you, we do offer areferral bonus program for referrals that we successfully placewith our clients, subject to program guidelines.

ASK ME HOW.

Thankyou! Thank you! Swati Bidlan (952) 838-3061Swati.bidlan@innovasolutions.com

PAY RANGE AND BENEFITS

PayRange

• : $28 – $32 hour.
• Pay range offered to a successfulcandidate will be based on several factors, including thecandidate’s education, work experience, work location, specific jobduties, certifications, etc.

Benefits:

Innova Solutions offersbenefits( based on eligibility) that include the following: Medical& pharmacy coverage, Dental/vision insurance, 401(k), Health savingaccount (HSA) and Flexible spending account (FSA), Life Insurance,Pet Insurance, Short term and Long term Disability, Accident &Critical illness coverage, Pre-paid legal & ID theft protection,Sick time, and other types of paid leaves (as required by law),Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Foundedin 1998 and headquartered in Atlanta, Georgia, Innova Solutionsemploys approximately 50,000 professionals worldwide and reports anannual revenue approaching $3 Billion. Through our global deliverycenters across North America, Asia, and Europe, we deliverstrategic technology and business transformation solutions to ourclients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers forNew Grads by Forbes (2024
• Named One of the Best Companies to Workfor by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US ? Ranked 3 byStaffing Industry Analysts (SIA, 2024)
• One of the LargestStaffing Firms in the US ? Ranked 13 by Staffing Industry Analysts(SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• NamedOne of the Top Ten Private Companies in Atlanta by the AtlantaBusiness Chronicle (2023)
• One of the Largest Certified MinorityBusiness Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100 certifications

Website:

https://www.innovasolutions.com/ /> Innova Solutions offers areferral bonus for qualified Ambassadors who refer eligiblereferrals.

Submit referrals athttps:

//innovasolutions.workllama.com/atsuser/anonreferafriend andearn $250-$1,000 per referral. Innova Solutions is an EqualOpportunity Employer and prohibits any kind of unlawfuldiscrimination and harassment. Innova Solutions is committed to theprinciple of equal employment opportunity for all employees and toproviding employees with a work environment free of discriminationand harassment on the basis of race, color, religion or belief,national origin, citizenship, social or ethnic origin, sex, age,physical or mental disability, veteran status, marital status,domestic partner status, sexual orientation, or any other statusprotected by the statutes, rules, and regulations in the locationswhere it operates. If you are an individual with a disability andneed a reasonable accommodation to assist with your job search orapplication for employment, please contact us athr@innovasolutions.com or (770) 493-5588 . Please indicate thespecifics of the assistance needed. Innova Solutions encourages allinterested and qualified candidates to apply for employmentopportunities. Innova Solutions (HireGenics/Volt) does notdiscriminate against applicants based on citizenship status,immigration status, or national origin, in accordance with 8 U.S.C.§ 1324b. The company will consider for employment qualifiedapplicants with arrest and conviction records in a manner thatcomplies with the San Francisco Fair Chance Ordinance, the LosAngeles Fair Chance Initiative for Hiring Ordinance, and otherapplicable laws.