Help Desk Level 2 Technician for MSP Position Available In Somerset, New Jersey

Help Desk Level 2 Technician for MSP NB Property Holdings Somerset, NJ Job Details Full-time $80,000 a year 1 day ago Benefits Profit sharing Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Windows Server ConnectWise Desktop support Computer science System administration Azure Management Computer Science Software troubleshooting Meraki Mid-level Windows 3 years DHCP VoIP Bachelor’s degree CompTIA Network+ IT support Scripting Computer networking DNS AI Communication skills Microsoft Intune PowerShell Active Directory CompTIA A+ Intune Help desk

Information Technology Full Job Description Job Type:

Full-Time About Us:

We are a leading Managed IT Services Provider (MSP) delivering enterprise-level IT solutions to businesses across multiple industries. Our services include cybersecurity, cloud solutions, IT support, and infrastructure management .

Job Summary:

We are seeking a dedicated Help Desk Support professional with a strong background in Microsoft cloud technologies, systems administration, Veeam backup solutions, end-user support, and VoIP systems. The ideal candidate will have experience in supporting and troubleshooting Microsoft Entra ID (formerly Azure Active Directory), Windows Server environments, Veeam backup platforms, VoIP telephony systems, as well as technologies such as ConnectWise, Barracuda, Meraki, Ubiquiti, and SentinelOne. This role involves providing technical assistance to end-users, ensuring the seamless operation of IT systems, and contributing to the deployment and maintenance of cloud-based solutions. Key Responsibilities

• Provide first-level support for Microsoft Entra ID, Windows Server, Veeam, VoIP, and key technologies (ConnectWise, Barracuda, Meraki, Ubiquiti, SentinelOne) via phone, email, and ticketing.
• Diagnose and resolve hardware, software, and network issues across various platforms, escalating complex problems as needed.
• Assist in configuring and maintaining IT infrastructures (Veeam, Barracuda, Meraki/Ubiquiti devices, SentinelOne) to ensure optimal performance.
• Support setup and troubleshooting of cloud services and on-premise devices (Meraki/Ubiquiti access points, routers, firewalls).
• Ensure Veeam backup integrity, manage Barracuda security, and maintain endpoint protection with SentinelOne.
• Provide efficient, user-friendly support for hardware, software, connectivity, and cloud services.
• Collaborate with IT team members to address system issues and support IT/network solutions.

Qualifications & Experience Experience :

Minimum 3 years of experience in a Help Desk or IT support role, with a focus on Microsoft technologies.

Technical Skills :

Proficiency in Microsoft Entra ID, Windows Server environments, DNS/DHCP management, and troubleshooting.

Cloud Knowledge :

Experience with Microsoft 365, Intune, Autopilot, and hybrid identity management.

Scripting :

Familiarity with PowerShell scripting for automation and administration.

Communication Skills :

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Customer Service :

Strong customer service orientation, with a focus on user satisfaction and support.

Education :

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience Preferred Qualifications (Bonus Skills): ➕

Microsoft Certified:

Identity and Access Administrator Associate ➕

Microsoft Certified:

Azure Solutions Architect Expert ➕ Microsoft 365

Certified:

Enterprise Administrator Expert ➕ CompTIA A+ or Network+

Compensation & Benefits:

✅

Salary :

$80,000 ✅ Performance Bonuses & Profit Sharing based on KPI achievements. ✅ Health, Dental, and Vision Insurance . ✅ Flexible PTO & Remote Work Options . ✅ Professional Development & Certification Reimbursements .

Job Type:

Full-time Pay:

$80,000.00 per year

Benefits:

Health insurance Paid time off

Compensation Package:

Performance bonus Profit sharing

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

Somerset, NJ (Required)

Work Location:

In person