Desktop Support Position Available In Union, New Jersey

Desktop Support

Position:

Desktop Support Location:

Berkeley Heights, NJ(onsite)
Contract Job

Key Responsibilities:

Provide customer facing end-user support that includes Break-fix support for Laptop, desktop, tablets and associated hardware peripherals IMAC support including large scale/bulk office moves/re-stack activities (all moves) Support for Operating System, base load software, MS Office suite and other business application Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries Support for the Mobility devices (IOS/iPhone/IPads) VIP and home-based office (HBO) user support
Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform managed print service invoicing/meter read/polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Desired Skillsets
Strong understanding of Client based Operating Systems
Strong ticketing system experience
Proficient understanding of level 1 Helpdesk services
Strong understanding of end user hardware
Strong knowledge of client based applications
Proficient with common network protocols (TCP/IP) for device connectivity issues
Excellent communication skills (English & Local language)
Excellent customer engagement and customer service skills
Strong desire to help, share, and assist others
Excellent analytical skills, Work Ethic and Problem-solving skills
Basic Safety knowledge in order to assist users with ergonomic equipment
Ability to lift heavy equipment s within stockroom
Customer experience – CSAT focused with Customer is #1 Attitude
Professional and courteous and Ability and patience to work in a high dense client environment
Flexible for travelling to remote sites/Colocations
Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10200946b

Position Id:

8672130