Help Desk Analyst Position Available In Union, New Jersey

Description We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and ensure seamless resolution of user inquiries. In this long-term contract position, you will play a vital role in maintaining customer satisfaction through effective troubleshooting and communication. This opportunity is based in Union, New Jersey.

Responsibilities:

• Escalate unresolved technical issues to higher-level support teams when necessary.
• Monitor and redirect problems to appropriate resources for resolution.
• Maintain accurate customer records and generate detailed activity reports.
• Guide users step-by-step through troubleshooting processes to resolve issues effectively.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Deliver excellent customer service and consistently exceed user expectations.
• Accurately document, record, and close all support cases.
• Suggest improvements to procedures to enhance efficiency and user satisfaction.
• Stay updated on help desk protocols, software, services, and best practices. Requirements
• Proven experience in a help desk or technical support role.
• Proficiency in English, both written and verbal.
• Familiarity with help desk software, databases, and remote control tools.
• Strong communication and client-facing skills.
• Advanced troubleshooting abilities and the capacity to multitask effectively.
• A customer-centric approach with a focus on delivering high-quality support.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .