Tier I Tech Support Specialist / IT Customer Service Specialist – ITCSS Position Available In Warren, New Jersey

Tier I Tech Support Specialist / IT Customer Service Specialist –

ITCSS NavitsPartners Hackettstown, NJ Job Title:

Tier I Tech Support Specialist /

IT Customer Service Specialist Duration:

12+ Months (Potential for Full-Time Conversion)

Location:

Belvidere, NJ, United States (Onsite)

Job Description:

We are seeking a motivated and experienced Tier I Tech Support Specialist / IT Customer Service Specialist to join our team on a long-term contract with the potential for full-time conversion. This role is ideal for a tech-savvy professional with a strong customer service orientation and a hands-on approach to IT support.

Key Responsibilities:

Provide first-level support for desktop applications and hardware, including installation, troubleshooting, and issue resolution. Set up and dismantle computer equipment, including PCs and presentation systems. Utilize a ticketing system to log, update, and manage support requests in a timely manner. Collaborate with internal teams to resolve issues and ensure user satisfaction. Maintain a high level of professionalism and communicate effectively with users at all levels across the organization.

Qualifications:

Minimum of 2 years of relevant IT support or help desk experience. Strong working knowledge of Microsoft Office Suite. Familiarity with Windows 10 operating systems. Experience with Avaya phone systems is a plus. Excellent verbal and written communication skills. Ability to thrive in a fast-paced and dynamic environment.