L2 Technical Support Analyst – Food & Beverage/Point of Sale Position Available In Albany, New York

Job Order Number:

DG0210412

Job Title:

L2 Technical Support Analyst – Food & Beverage/Point of Sale

Company:

Oracle Location:

Albany, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 

• Job Description
• L2 Technical Support Analyst – Food & Beverage / Point of Sale

•

Location:

Columbia, MD or Orlando, FL

HIGHLY PREFERRED

• No visa sponsorship available.
• Bring your Point of Sale expertise to Oracle and help keep the world’s top hospitality brands running smoothly behind the scenes!
• About the Role
• As part of our high-energy Hospitality Support team, you’ll be the go-to expert for our global customers using Oracle’s Food & Beverage solutions – especially
• Simphony POS
• , •

PAYMENTS

• , and Oracle Hospitality Reporting & Analytics.

You’ll tackle technical challenges head-on, solve complex problems, and make sure restaurants, hotels, and venues can deliver amazing guest experiences every day.

Your mission? Be the trusted point of contact for customers after implementation. You’ll field technical questions, resolve issues big and small, and work closely with our internal experts in Engineering, R D, and Cloud Ops to deliver fast, top-notch solutions.

• What You’ll Do
• Provide second-line technical support for Oracle’s leading F&B applications – with a focus on
• POS systems
• like Simphony, RES 3700, e7, and 9700.

Set up lab environments to replicate customer issues and test solutions.

Keep ahead of new releases, upgrades, and best practices – you’ll be the person customers trust for up-to-date knowledge.

Train and mentor new team members on MICROS product suites and integrations.

Work directly with customers worldwide to exceed their support expectations.

Collaborate with Engineering and Product teams to tackle tough bugs and deliver fixes.

Be available for occasional after-hours support – because great hospitality never sleeps!

• Who You Are
• You love solving puzzles and helping customers succeed.

You have

• 2-3+ years of hands-on experience with

MICROS F&B POS

solutions

• (Simphony, RES 3700, PAYMENTS, Reporting & Analytics).

You know your way around networks, PCs, and databases – writing SQL queries doesn’t scare you.

You understand how restaurants, bars, and hospitality businesses run and what they expect from their POS systems.

You’re comfortable troubleshooting in a fast-paced, customer-focused environment.

You’re ready to jump in, take ownership, and run with it – whether that’s fixing an urgent issue or training a new hire.

Bilingual in English and Spanish? That’s a big plus!

• Why You’ll Love It Here
• If you’re looking to level up your technical support career in the world of hospitality, you’ll find no better place.

At Oracle, you’ll:? Be part of a supportive team that values your expertise.? Tackle real-world challenges with real impact on how businesses serve millions of customers.? Grow your skills working with cutting-edge POS, cloud, and data technologies.? Gain exposure to global brands and the latest trends in the Food & Beverage industry.

• Ready to bring your POS experience to the next level? Apply now and let’s make great guest experiences happen together!

• Disclaimer:

• Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
• Range and benefit information provided in this posting are specific to the stated locations only

•

US:

Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care