Level 2 Tech Support – Site Migrations PAYS $30/HR Position Available In Chenango, New York
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Job Description
Level 2 Tech Support
- Site Migrations PAYS $30/
HR Job Poster :
Global Channel Management, Inc.
Skills:
SITE MIGRATIONS DESKTOP MANAGEMENT
|
Location:
Norwich , New York ,
United States Of America Views:
25 Level 2 Tech Support
- Site Migrations needs 7+ years of experience in Desktop Management
- Infrastructure Services (IS)
Level 2 Tech Support - Site Migrations requires:
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
PC:
Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user’s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer
Good understanding of O365 and related support activities
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
Experience of working within SLAs and ITIL processes Level 2 Tech Support
- Site Migrations duties:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.
)
Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
