ATSG Engineer Position Available In Erie, New York

ATSG Engineer
Req #536
Buffalo, NY, USA Job Description
Posted Thursday, June 12, 2025 at 10:00 PM
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Crestron is looking for an Engineer on a project basis to be onsite for a high-profile project in Buffalo, New York area.
The ATSG (Advanced Technical Support Group) Engineer will manage the resolution of customer issues onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.

Responsibilities:

Handle escalated Technical Support cases
Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that are not able to be efficiently resolved through typical phone support channels
Stage dealer projects and programs in the process of reproducing and resolving the reported issues
Review project designs and programming to ensure they conform to best practices
Gather logs, packet captures, and any other data necessary to effectively
Perform site surveys to verify installations meet industry and Crestron standards
Maintain a high-level of professional communication with our dealers and clients throughout the process of resolving their technical issues
Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
Identify the need for resources, and subsequently take on team management responsibilities in relation to the resources available to resolve each case
Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
Liaison with sustaining engineers and product line managers as required to resolve customer concerns
Clearly document all case work through the case tracking system
Provide regular updates on the status of assigned cases to management
Other duties or responsibilities as required

Qualifications:

TECHNICAL SKILLS

Ability to read and interpret system schematics, floorplans, etc.
Lighting experience
Proficient in C#
Proficient with

HTML5 / CSS

/ JavaScript
CompTia Net+ Certification or equivalent preferred
Proficient in Microsoft OS environments
Proficient in Apple OS and applications desirable
Proficient in MS 365 platforms – e.g. Excel, Word, Powerpoint, MS-Teams

EDUCATION

High School/GED required, Bachelors in EE or CS degree required
Candidate must have (minimum of) 0-2 years industry experience
Candidate will work under supervision of senior ATSG Engineer(s) with wide latitude for independent judgement and problem-solving
Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

•No Solicitation• Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc. Job Details
Job Family
Sales Support
Job Function
Technical Support
Pay Type
Salary
Employment Indicator
Regular
Education Level
Bachelor’s Degree
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Buffalo, NY, USA
Who We Are
Life at Crestron
Career Areas
Campus Recruitment
Veterans
CCPA / CPRA