Senior IT Support Technician Position Available In Monroe, New York

Senior IT Support Technician LyteSpeed Business Solutions 97 Canal Landing Boulevard, Rochester, NY 14626

MSP Environment Experience:

• A minimum of 2-3 years working in the Managed Service Provider environment
• Knowledge of RMM software uses and management
• Familiarity with a structured ticket system such as Auto task
• Experience working with and troubleshooting managed backups
• Experience working with managed security software such as Anti Virus, Microsoft Authenticator, etc.

.

General Business Skills:

• Ability to communicate and get your point across to a customer or colleague
• An attention to detail personality, no sloppiness
• Not afraid to work after hours or weekends to ensure customers are taken care of
• Ability to do some basic sales (reviewing needs and explaining why they are needed)
• Ability to document repairs and procedures accurately
• Someone who understands TEAMWORK and can collaborate with fellow employees in a professional, competent, patient manner and not alienate others.
• Someone who understands what it means to be on time
• Someone who understands what maximum productivity means
• A “HUNGRY” individual who is ready for the next stage in their career, accepts responsibility, and is accountable for their actions, and who want to advance in this career.

Microsoft 365

Skills:

• Ability to build a new Tenant from scratch including domain purchase and registration, DNS entries, new user mailboxes, SharePoint site creation, shared mailboxes, license procurement and allocation.
• For an existing tenant the ability to add new domains, change user primary logins, add aliases, assign mailbox rights, perform message traces, configure SPAM and Malware policies
• Some familiarity with the Office 365 Desktop APPS, installing, signing in, basic daily use.
• Strong Teams knowledge

Networking Skills:

• TCP/IP knowledge, Gateways, DHCP server, DNS server how networks function
• Network troubleshooting – connectivity issues, where is the network failing ?
• Some Active Directly knowledge, joining a domain, adding AD users, editing Group policy
• Basic Server tasks such as stopping and starting services

Windows Operating System Skills:

• Ability to install Windows 11 from scratch, knowledge of disk partitions, etc..
• Knowledge of Device Manager and how to install drivers
• Troubleshooting common daily Windows errors such as printing issues, blue screens, devices not working
• Knowledge of Cloud storage into Windows Explorer (OneDrive, etc..)
• Knowledge of Windows logs and services

Software Troubleshooting Skills:

• Ability to install and uninstall software applications
• Ability to repair applications
• Ability to analyze software application logs to troubleshoot application errors

Hardware Skills:

• Ability to build a PC from scratch
• Ability to troubleshoot hardware errors
• Ability to troubleshoot operating system boot issues Security Knowledge a PLUS!

Job Type:

Full-time Pay:

$25.00 – $30.00 per hour Expected hours: 40 – 42 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Weekdays Weekends as needed

Language:

English (Required)

Location:

Rochester, NY 14626 (Preferred) Ability to

Commute:

Rochester, NY 14626 (Required) Ability to

Relocate:

Rochester, NY 14626: Relocate before starting work (Preferred) Willingness to travel: 25% (Required)

Work Location:

In person