Desktop Support Technician Position Available In Montgomery, New York

Desktop Support Technician 3.5 3.5 out of 5 stars 427 Guy Park Avenue, Amsterdam, NY 12010

Job Requisition:

REQ3646

Employment Type:

Full-Time Shift:

Days Hours Per Week:

40 hours Hiring range: $ 22.44 – $29.17 The actual compensation for this position will be determined based on experience and other factors permitted by law. Technical Expertise Breadth and Depth Possesses advanced knowledge and understanding of the principles of information technology with working knowledge in two or three technology environments. Applies technical knowledge independently and well-defined work direction. Adapts, learns and applys new procedures readily. Analytical Skills Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved. Can independently research, troubleshoot and spply solutions to resolve issues and implement new processes Provide technical assistance to computer users by troubleshooting and resolving hardware and software issues on desktop computers, offering in-person or remote support, installing applications, configuring settings, and providing basic user training to ensure smooth operation of systems within an organization; acting as the first point of contact for computer-related problems at the user level.

Customer Service Role:

Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Able to simplify technical processes for non-technical users to enhance understanding and engagement. Cooperates with and works effectively with all associates within the organization. Communications Skills Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email. Representative Duties Creates and Updates departmental documentation in a clear manner Provides 1st and 2nd level desktop and user support face-to-face and Service Desk phone support Administers installed technologies, following approved processes and procedures. Promotes technical standards Participates in the implementation of technologies independently and as a team. Sets up, terminates and updates security access. Must be available to work any shift within Service Desk support coverage of Monday – Friday 7am – 7pm and On-Call rotation after hours, weekends + Holidays Field calls as a Customer Service Representative of the Service desk. Must be able to speak, read, write and follow instructions in English.

Education:

High school diploma/GED and Associates Degree in related field. Typically requires minimum three (3) years of relevant experience