Application Support Analyst Position Available In New York, New York

Application Support Analyst Seaport Entertainment Group 199 Water Street, New York, NY 10038 The Company Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company’s ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip. The Technology Support Analyst supports the needs of Seaport Entertainment Group’s business by leveraging an understanding of the hospitality and entertainment business to ensure continuous operational availability for SEG’s technology environment. This position is responsible for providing technical support and maintenance for all desktop, POS, audio, and video environments ensuring reliability and performance. This role involves resolving incidents, analyzing issues, maintaining documentation, and collaborating closely with vendors, users, and other IT teams to deliver proper solutions and improve the IT teams’ performance.

ROLES & RESPONSIBILITIES

Duties and responsibilities may include, but are not limited to, the following: Provide 1st and 2nd level support for the following environments: desktop, POS, audio, and video. Investigate, diagnose, and resolve technology incidents and service requests. Provide the support & deployment of end user devices, network wireless equipment, and mobile devices. Perform patching and cross-connects, conduct basic network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability. Provide planning services for events and temporary technology setups that include site surveys, defining requirements and collaborating with other IT resources to plan and deploy necessary hardware and software to facilitate these events. Participate in hardware procurement, delivery, preparations, and distribution of hardware; resolve any issues or delays and ensure that hardware is deployed to personnel in a timely manner. Investigate technology issues and ensure an overall smooth user experience. Actively participate in Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & stakeholders of real time developments during service disruptions and/or high-risk problems that may impact operations. Manage certain endpoint configuration tools such as Microsoft Intune and NinjaOne to ensure healthy functionality and efficient software deployments. Maintain and contribute to support knowledge base for all technology tools at a quality. Assist in maintaining corporate OS baselines and help develop automation scripts and application deployment solutions. Provide tier 1 and 2 support for the endpoint environment, troubleshooting issues in collaboration with IT management, application services and 3rd party teams. Participate in software metering activities, analyze usage data, and assist in the software standardization, upgrade, and lifecycle management strategies. Work collaboratively with IT management and application services on ongoing projects. Stay informed on advancements in technology and computing devices and consult with other colleagues on best practices. Participate in end user training as required. Maintain a strong working knowledge of present business processes and implemented technical solutions. Non-Standard office hours and weekend work. Position may require some after-hours and on-call service. Other duties as assigned.

EXPERIENCE & EDUCATION A

minimum of five (2) years’ experience in the hospitality and/or entertainment industry Bachelor’s degree in computer science, Information Systems, or related field is preferred. Proven experience in technical support, or a similar IT role. Some knowledge of point-of-sale applications and ERP solutions (TOAST; D365; Workday) Familiarity with ITSM tools Proven ability with the Microsoft 365 platform Excellent problem-solving and analytical skills. Effective communication and interpersonal abilities to work with cross-functional teams.

Compensation:

90k -110k per year

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation. This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity. SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website .