Deskside Support Consultant / Help Desk Consultant Position Available In New York, New York

Deskside Support Consultant / Help Desk Consultant Softinc New York, NY Job Details Full-time | Contract $80 – $100 an hour 7 hours ago Qualifications Microsoft Windows Server Cisco Certified Technician (CCT) Desktop support Azure 6 years Management Software troubleshooting SCCM Meraki AnyDesk Windows Microsoft Office Adobe Creative Suite Video conferencing software IT support Scripting Microsoft Teams SharePoint IT Webex Microsoft 365 support C-Suite Senior level Communication skills Microsoft Intune PowerShell Active Directory Intune Help desk Full Job Description No 3rd party/vendors This is on site!! White Glove Service!!!!! SOFT’s client located in NYC or Greenwich CT is looking for a Deskside Support Consultant / Help Desk Consultant for a long term contract assignment. Deskside Support Consultant – Help Desk ConsultantSeeking a motivated, customer focused and detail-oriented Support Technician to provide frontline technical support to a dynamic, global user base. This individual will ensure the smooth functioning of end-user systems, office technology, and cloud-based applications. The right candidate brings a highly professional, strong customer-service mindset with the ability to work well under pressure, experience supporting a

MSFT/CISCO

environment are critical.

RESPONSIBILITIES

Deliver excellent customer service at all times Deliver prompt, high-quality technical support to end users, both in-office and remote, across varied technical proficiency levels. Collaborate with the Technology team to resolve issues related to: Windows 10 & 11 Microsoft 365 (including Exchange Online, Teams, and SharePoint) Office productivity and cloud applications Adobe Creative Suite Administer and troubleshoot Microsoft 365 tenant configurations, Exchange Online mailboxes, Azure AD identity issues, and related cloud services. Ensure reliable testing and deployment of updates and enhancements, with a strong focus on minimizing disruption to executive-level users (C-suite). Support daily office IT operations, including: Printer, scanner, and conference room device maintenance Desk setups and cable management Physical and softphone configurations Provide end-user onboarding/offboarding, including account provisioning, asset deployment, and access configuration. Investigate root causes of technical issues and drive long-term resolutions with thorough documentation. Create and maintain both technical documentation for internal IT staff and user-facing knowledge base articles. Offer timely remote support to traveling staff or those working from international or home offices.

TECHNICAL QUALIFICATIONS

Minimum of 6-8 years of experience in IT support, help desk, or desktop support roles. Strong knowledge of Microsoft 365 ecosystem, including: Office 365 Admin Center SharePoint and Teams Azure Active Directory / Entra ID Proficiency in PowerShell for basic administrative scripting and automation. Familiarity with Windows Server environment and Active Directory fundamentals. Experience supporting collaboration tools, videoconferencing platforms, and cloud printing solutions. (CISCO WebEx/Videoconferencing, TEAMS) Networking support (Cisco Meraki) Experience using remote monitoring and devise management tools (Datto RMM, Autotask, SCCM, Intune)

SOFT SKILLS

Excellent written and verbal communication skills with a calm, professional demeanor under pressure. Proactive attitude toward continuous improvement and modern IT practices. Willingness to adapt and contribute in a fast-paced, team-oriented environment.

Job Types:

Full-time, Contract Pay:

$80.00 – $100.00 per hour

Schedule:

8 hour shift Monday to

Friday Experience:

WebEx/Videoconferencing,:

8 years (Required) Deskside Support Consultant –

Help Desk :

8 years (Required)

MSFT/CISCO

environment: 8 years (Required) white glove: 8 years (Required)

Work Location:

In person