Desktop Support Analyst Position Available In New York, New York

Description We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this Contract-to-permanent position, you will play a key role in providing technical support to staff across various practice areas, ensuring seamless operation of hardware, software, and network systems. This role requires a proactive and detail-oriented individual who excels in troubleshooting, communication, and delivering exceptional customer service.

Responsibilities:

• Configure, install, and troubleshoot a wide range of software applications on desktop and laptop computers.
• Set up and provide ongoing support for approved mobile devices used by staff.
• Ensure proper operation and maintenance of video equipment, offering assistance with audio and video calls as needed.
• Lead efforts in software installation and usage, maintaining expertise in application management.
• Provide technical assistance with operating systems on workstations and servers.
• Maintain familiarity with local and wide area network concepts, wiring setups, and data communication protocols.
• Deliver support for PC hardware components, including messaging clients, web browsers, antivirus tools, and office productivity applications.
• Record, update, and resolve service requests and incidents using best practices, preferably through ServiceNow.
• Install and manage client applications and virtualized solutions with precision.
• Collaborate with the team to ensure deadlines are met while balancing multiple tasks efficiently. Requirements
• At least 2 years of experience in a technical support role or equivalent.
• Proven experience working in environments supporting 50-100 staff members.
• Proficiency with Active Directory and Windows operating systems (Windows 7/10/11).
• Familiarity with Windows Server versions 2012, 2016, and 2019.
• Advanced skills with the Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook.
• Strong customer service abilities with excellent written and verbal communication skills.
• Detailed understanding of PC workstation and server hardware, as well as networking and communication interfaces.
• Ability to work effectively under tight deadlines and manage multiple critical tasks simultaneously.

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .