Desktop Support, Associate II Position Available In New York, New York

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Do you like helping people? Are you someone who thrives with identifying problems and resolving technical issues enabling business users to continue their daily operations and enhance their user experience? Do you possess the aim to identify, diagnose, and resolve configuration-related issues across end user technology? We are searching for a creative individual who is results driven, problem solver and critical thinker!

Our Impact:

The Desktop Support team provides issue level end user technology and infrastructure support. We are the front line support for all IT related issues at Freddie Mac.

Your Impact:

The ideal candidate must be able to work in a high-pressure environment to help provide consistently high quality service and support to end users. This will help improve customer satisfaction and lead end user technology support and potential technology risk. You must have a customer-first mentality; personally, engage with customers to learn their needs. Be proactive, anticipating obstacles and challenges, and handle your work and deliver real results.

Qualifications:

1-3 years’ experience in a support organization helping end users in Desktop Support and enterprise applications Demonstrated/solid understanding of hardware: Desktop; Laptop and wireless mobile devices (smart phones, tablets, etc.) Ability to clearly communicate technical solutions in a user-friendly and professional manner Proven/solid understanding of Microsoft Office 365 products Validated knowledge of using ticketing tool (preferred ServiceNow) Proven/strong knowledge of software: Windows 10/11; Microsoft teams rooms/Polycom, Cisco Jabber; Active Directory; PingID, Global Protect VPN, VMware/Omnissa VDI; multifunctional printers; Keys to Success in this

Role:

Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently Positive demeanor and excellent attendance required Excellent analytical skills for efficient problem diagnosis and resolution (creative thinker) Strong accountability, both individually to your work as well as to the team Ability to work independently and collaborate effectively in a team environment Inquisitive nature, eager to learn new concepts and technologies Focus on partnership and understand role in overall team, but how you can supply to the team’s success Attention to detail Knowledge in Cloud computing Excellent verbal, written and interpersonal skills Effective listening skills and proper phone etiquette Ability to multi-task in a fast paced, constantly evolving environment Must be an extraordinary teammate and able to work multi-functionally with and through others Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to

External Search Firms:

Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.

BountyJobs.com and register with our referral code: MAC.

Time-type:

Full time

FLSA Status:

Non-Exempt Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $60,000 – $90,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant. Freddie Mac makes homeownership and rental housing more accessible and affordable. Operating in the secondary mortgage market, we keep mortgage capital flowing by purchasing mortgage loans from lenders so they in turn can provide more loans to qualified borrowers. Our mission to provide liquidity, stability, and affordability to the U.S. housing market in all economic conditions extends to all communities from coast to coast.