Help Desk Analyst II Position Available In New York, New York

Description Required:

2-4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. Proficient in supporting Office 365 suite applications and services. Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). Excellent problem-solving skills with a focus on root-cause analysis. Strong verbal and written communication skills; ability to explain technical information to non-technical users. Customer service mindset with an emphasis on patience, professionalism, and follow-through.

Preferred:

Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). Basic knowledge of ITIL processes. Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Requirements Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .