IT Field Technician Position Available In New York, New York

IT Field Technician

SEE IT FIX IT

New York, NY Job Details Part-time | Contract $17 – $25 an hour 1 day ago Benefits Flexible schedule Qualifications Microsoft Windows Server Schematics Software troubleshooting Customer service

CCTV LAN

Mid-level Windows Technical support Audio and Video Processing High school diploma or GED Driver’s License Computer hardware Computer networking DNS Network support macOS IT Typing Linux Automotive diagnostics Cabling 2 years Communication skills Information Technology VPN Full Job Description As a Field Technician with the

SEE IT FIX IT

team, you will play a crucial role in delivering exceptional IT and AV support to our clients. You will be responsible for installing, troubleshooting, maintaining, and optimizing a wide range of technology systems , including network infrastructure, end-user devices, audio-visual setups, and structured cabling . If you have a passion for technology, problem-solving, and hands-on technical work , we’d love to have you on our team! Please fill out the following questionnaire to help us find the best fit for you: https://forms.gle/RNL6HWxX9zzWwN7f8

Key Responsibilities:

Assess and troubleshoot customer issues in a professional and efficient manner. Provide on-site service and customer support during field visits or dispatches. Install, repair, and maintain IT and AV equipment, network infrastructure, and related hardware . Manage and execute on-site installations, system upgrades, and configuration tasks . Diagnose technical issues and implement proper solutions for both IT and AV systems . Produce timely and detailed service reports and document all work processes. Operate company vehicles safely and utilize field automation systems. Adhere to company policies, field procedures, and protocols . Collaborate with the Dispatch team and internal support teams to ensure issue resolution. Understand customer needs and provide technical recommendations or briefings . Build positive customer relationships and ensure high levels of customer satisfaction. Technical Responsibilities (IT & AV Focus): Troubleshoot and resolve network and end-user connectivity issues . Provide emergency on-site support for technical failures. Install, configure, and troubleshoot Cat5/Cat6 structured cabling . Set up and maintain audio-visual systems , including TVs, projectors, video conferencing systems, and PA setups . Provide desktop support, server support, and networking assistance . Configure and maintain VoIP phone systems and AV conferencing equipment . Install and configure digital signage, video walls, and presentation systems . Diagnose and resolve malware, virus, and security issues . Document all customer interactions, troubleshooting steps, and resolutions . Promote customer survey completion and ensure first-call resolution. Represent the company in a professional and ethical manner .

Skills & Qualifications:

Excellent communication skills (verbal and written). Ability to interpret schematics, flowcharts, and technical diagrams . Strong troubleshooting skills in both IT and AV environments . Ability to teach and communicate technical concepts to non-technical users. Strong customer service skills with a professional approach. Organizational skills and ability to multitask in a fast-paced environment . Ability to work with minimal supervision and adapt to changes quickly . Comfortable working in a structured environment with scheduled rest and meal periods . Typing speed of 30-40+ WPM .

Preferred Experience:

2+ years of experience in a technical support or field technician role . Hands-on experience with hardware/software troubleshooting and installation . Knowledge of Windows (XP, Vista, 7, 8, 10, 11) and macOS platforms . Experience with home and business networks (wired and wireless). Familiarity with switches, routers, firewalls, printers, IoT devices, and AV equipment . Background in internet connectivity (Cable, DSL, Fiber, Satellite, Dial-up). AV system installation experience (including cabling, projector mounting, and video conferencing setups). Fiber optic cabling experience is a plus. Experience with Kali Linux is a plus.

Additional Requirements:

Successfully pass a technical test and interview process . Maintain good attendance and punctuality . Must pass a pre-hire drug screen and background check . Must be at least 18 years old . Previous work-from-home technical support experience is a plus.

Job Types:

Part-time, Contract Pay:

$17.00 – $25.00 per hour

Benefits:

Flexible schedule

Compensation Package:

1099 contract Bonus opportunities Hourly pay

Schedule:

8 hour shift On call

Work Location:

On the road