IT Support Specialist – Endpoint Deployment Position Available In New York, New York

IT Support Specialist – Endpoint Deployment [New York City, NY, 10001] | 2025-06-18 17:16:41 Job Description Detail-oriented IT Support Specialist with over 10 years of hands-on experience in endpoint deployment, Windows imaging, and user-centric support across enterprise environments. Proven expertise in configuring and maintaining Windows workstations using technologies like Windows Deployment Server (WDS), Microsoft Intune, and Windows Autopilot. Adept at managing BIOS-level configurations, resolving user profile issues, and delivering seamless operating system support with strong troubleshooting skills. Recognized for providing exceptional white glove support to executive users, demonstrating professionalism, patience, and clarity in high-pressure scenarios. Skilled in communicating technical solutions in non-technical terms, maintaining detailed documentation, and ensuring smooth device lifecycle management. Holds deep knowledge of Windows architecture, modern endpoint management, and is passionate about delivering a superior user experience.

Role:

IT Support Specialist – Endpoint Deployment

Location:

Downtown, NYC, NY Job Summary
We are seeking an experienced IT Support Specialist with strong expertise in Windows deployment and endpoint management. The ideal candidate will be responsible for configuring, deploying, and maintaining Windows workstations across the organization using modern deployment technologies. This role includes providing white glove support to executives and key stakeholders, requiring excellent communication and interpersonal skills. Key Responsibilities
Create and maintain Windows image deployment solutions using Windows Deployment Server
Configure and manage device enrollment through Microsoft Intune and Windows Autopilot
Perform PC imaging and reimaging as needed for new and existing devices
Troubleshoot BIOS-level issues and perform BIOS updates/configurations
Manage Windows user profiles and resolve profile-related issues
Maintain documentation of deployment processes and configurations
Provide technical support for Windows operating system issues
Deliver white glove support for executives and priority users, including in-person assistance
Explain technical concepts clearly to non-technical stakeholders Required Skills & Qualifications
Proven experience with Windows imaging and deployment technologies
Hands-on experience with Windows Deployment Server (WDS)
Strong knowledge of BIOS configuration and troubleshooting
Experience with Microsoft Intune and Windows Autopilot enrollment
Thorough understanding of Windows operating system architecture including: User profile management
Core Windows file locations and system structure
Windows registry
Familiarity with modern endpoint management concepts
Strong problem-solving and troubleshooting skills
Excellent communication and documentation abilities Interpersonal & Behavioral Skills
Exceptional customer service orientation with a patient and helpful demeanor
Strong verbal communication skills, with ability to explain technical concepts in non-technical terms
Professional appearance and demeanor appropriate for executive-level interaction
Ability to remain calm and effective under pressure
Active listening skills to properly understand user needs and concerns
Adaptability to different communication styles and user technical proficiency levels
Tactful and diplomatic approach to sensitive situations
Ability to build rapport and trust with stakeholders at all levels of the organization Preferred Qualifications
Microsoft certifications (MD-100, MD-101, or similar)
Experience with PowerShell scripting for automation
Knowledge of endpoint security best practices
Familiarity with Active Directory and Group Policy
Previous experience providing white glove or VIP technical support Education
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience) Sincerely,
Abhishek Singh

E:

abhishek.s@e-solutionsinc.com