IT Support Specialist – II Position Available In New York, New York
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Job Description
IT Support Specialist•II Stefanini New York, NY Job Details Part-time | Contract $30•$34 an hour 9 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Management Computer Science Software troubleshooting Slack Mid-level Windows Technical support Microsoft Office Bachelor’s degree ITIL Scripting Mobile device management ServiceNow IT Problem management 2 years Microsoft Intune PowerShell Active Directory Information Technology Full Job Description We are looking for a Part-Time IT Support Specialist II for a TV Advertising company in Manhattan!
Job Details:
Long term contract, W2 position with benefits Onsite role in 1681 Broadway, Broadway, New York, NY Part time role
Schedule:
Tuesday•Thursday 8:30am-4:30pm
Job Description:
We are seeking an experienced Support Technician to join our IT department. This role is vital in maintaining seamless IT service support, serving as a key technical expert for both internal teams and end-users. The ideal candidate will function as an escalation point, delivering expert-level assistance while collaborating closely with IT and Engineering teams to drive an exceptional customer experience.
Primary Responsibilities:
Act as a key escalation point for Tier 1 service desk inquiries, ensuring swift, accurate, and professional resolution. Serve as the main point of contact and escalation for IT service desk inquiries, ensuring timely and effective resolution. Provide comprehensive in-office technical support, including: Deskside support (Windows and Mac environments) Audio-Visual (AV) equipment and conferencing support (Zoom and Teams) Networked and local printer troubleshooting and support Workstation setups and relocations Triage incidents and requests to ensure proper categorization and assignment. Maintain meticulous management of all assignment group tickets within ServiceNow, adhering strictly to SLA commitments. Strong experience with
O365, O365
Admin, Zoom, Slack, Okta and OneLogin (or similar application and user management platforms) and other software tools for troubleshooting and support. Execute IT onboarding and offboarding processes, ensuring seamless experiences for new hires and secure offboarding. Administer and manage user accounts through Active Directory (on premise and Azure). Operate device management tools, including JAMF, Manage Engine, Intune, and Okta. Utilize ServiceNow for ITIL-based tasks, both as a user and an admin. Actively participate in ITIL-based processes including proactive problem management, incident and request management, and knowledge management. Create, review, and update Knowledge Base articles aimed at enhancing self-service capabilities for IT teams and end-users. Leverage reporting tools and analytics to proactively identify trends, address recurring issues, and recommend improvements to IT processes. Translate technical details into a user-friendly manner for non-technical end-users. Uphold the highest standards in knowledge, asset, incident, change and request management. Function as a subject matter expert, providing insights and solutions to the team and end-users. Collaborate with Engineering and IT Teams as required. Proactively manage hardware asset management based on IT Hardware Life Cycle principles, including making sure assets and associated apps are removed from any platform that requires licensing
Qualifications:
Minimum of 3-5 years of professional experience as a Technical Support Analyst Bachelor’s degree in information technology or related field (preferred) Certified in ITIL (preferred) Comprehensive understanding of
ITIL/ITSM
principles Proficient in Desktop (Windows and Mac) and Mobile OS’s Knowledgeable with PowerShell scripting (preferred) Demonstrated capability of performing white-glove service to Executive-level end-users
Job Types:
Part-time, Contract Pay:
$30.00•$34.00 per hour Expected hours: 20•24 per week
Benefits:
Dental insurance Health insurance Vision insurance
Schedule:
Day shift On call Application Question(s): Are you okay with the shift posted and the distance of the office?
Experience:
Mac:
2 years (Required) Mobile device management: 2 years (Required) Office 365
Admin Support:
2 years (Required) Ability to
Commute:
New York, NY (Required)
Work Location:
In person
