IT Help Desk Technician Position Available In Oneida, New York

IT Help Desk Technician First Choice Staffing Utica, NY 13502 Full-time, temporary, Help Desk Technicians in our IT Department. The primary duties that we are looking to have them do will be basic help desk coverage, providing user assistance and equipment setup. The hours will be Monday-Friday from 8:00am to 4:30pm with an hour lunch break (37.50 hours per week) and the hourly rate of pay is $18.00. The duration of this assignment is approximately until or thru February 2026 Help Desk Technician Support and trouble shoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and protection of agency data while maintaining the highest level of user/customer satisfaction. Requires a high level of professionalism, confidentiality, dependability, communication, and organizational skills. Must possess a willingness to learn and grow within the field. Provide first level contact and resolutions to issues from 200+ employees at 14 locations. Properly escalate unresolved queries to the next level of support. Walk customers through problem solving process. Follow up with customers, provide feedback, and see problems through resolution. Utilize customer service skills to meet business goals, objectives, and end user needs. Ensure proper recording, documentation, and closure for all issues. Occasionally assist with adaptive technology needs and software. Assists in design and layout of all agency Web Based applications. Preserve and grow knowledge of help desk procedures, products, and services. Maintain a high level of confidentiality at all times. Adapts to change and completes other duties as assigned by supervisor. Consistently achieves annual performance objectives.

COMMUNICATION SKILLS

Must have ability to read, analyze, and interpret general periodicals, professional journals, and technical procedures. Must be able to write reports and procedure manuals. Must be able to communicate project status and growing help desk trends to supervisor. Must have good interpersonal skills.

COMPUTER/TECHNICAL SKILLS

Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 endpoints and 10 major software packages. Must remain current in field.

REASONING ABILITY

Must have ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret an extensive variety of technical instructions. Must maintain a strict adherence to the mission statement and core values.

PHYSICAL DEMANDS 50

% of job requires sitting and using hands at computer terminal. 25% of job requires handling equipment. Frequently required to speak and listen. Occasionally required to stand, walk, reach with hands and arms, and stoop or kneel. Must occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.

WORK ENVIRONMENT

In-house position with some travel. Noise level is moderate to loud. Must be available for weekend or evening work dependant upon emergencies or planned schedule . EDUCATION and/or

EXPERIENCE

Associate degree or equivalent education and/or certification computer/ networking field. #

INDWB Job Types:

Full-time, Temporary Pay:

From $18.00 per hour Expected hours: 37.50 per week

Benefits:

Paid time off Referral program

Schedule:

8 hour shift Monday to Friday Weekends as needed

Work Location:

In person