Windows 10/11 Deskside-Shadowing Position Available In Oneida, New York

Description Scope:

Windows 10/11 Deskside Support. Resources will shadow existing client resources and eventually move to steady state deskside Opportunity for strong techs to stay long term Opportunity to go long term (5 years) 12 months however the stronger techs may stay longer/have an opportunity for long term 5 years Must have corporate support experience= This role will support a new expanded office space and headcount for the client

• Provide Workstation Hardware and Windows 10/11 Software Break Fix support
• IMAC
• PC Install, Moves, Adds and Changes
• Image in support of break fix support
• Asset Recovery
• Asset tagging
• Asset Disposal in accordance with Customer processes and procedures
• Installation of user requested Customer approved software outside the scope of the installed base image
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Direct end users to mobile device return drop boxes
• Package mobile devices and prepare for shipping to disposal vendor
• Other Client Support needed to maintain Workstation operations and customer satisfaction
• Participate in implementing Customer/overall deskside support methodologies, processes, and procedures. Skills Requirements
• Effective interpersonal skills, articulate in order to interface with client staff.
• Able to work in a team and independently, demonstrating problem solving skills.
• Experience imaging and configuring systems PC systems.
• Common Hardware break fix, software installation skills
• Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
• Experience with Windows 10 OS support
• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
• Experience with end Help Desk ticketing systems.
• Supports mobile devices (Android/IOS) Windows, Office 365, Desktop Top Skills Details Windows, Office 365, Desktop Additional Skills & Qualifications Customer Service is an critical part of this job.

The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills. Experience Level Intermediate Level