Technical Support Specialist Position Available In Onondaga, New York

Technical Support Specialist American Food & Vending•2.8 Liverpool, NY Job Details $55,000•$60,000 a year 8 hours ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Referral program Qualifications Operating systems Software troubleshooting Mid-level Windows Microsoft Office American cuisine POS Organizational skills Computer skills Associate’s degree 2 years Communication skills

Full Job Description Pay:

$55000 per year•$60000 per year

Summary:

The Support Specialist will be the first level support for end-user applications, PC’s, and handhelds. This position will field phone calls, complete, or expedite support tickets submitted on the Support Portal and configure and maintain PCs, POS Systems, and handhelds. The Support Specialist will need a blend of customer empathy, computer and networking knowledge, sense of urgency and tenacity to accomplish the goals of this position. The Support Specialist will need to be able to develop good working relationships with end-users in the Corporate Office and with users in the field via phone and email.

Responsibilities:

Troubleshoot common computer, software and handheld problems working independently as well as with IT team members. Escalate complex problems to appropriate IT staff members as necessary. Configure and ship PC’s, printers, POS systems, peripherals, and handhelds for deployment to Corporate Offices and client locations. Respond to end-user problems and questions in a timely, concerned, and professional manner. Document issues and resolutions on the Support Portal as necessary. Install and configure supported applications. May be assigned other duties and responsibilities as needed.

Qualifications:

An associate degree in computer information systems or 2 years’ experience. Working knowledge of PC operating systems (Windows 10 and greater) and desktop applications (MS Office 365). Excellent verbal and written communication skills. Strong organizational skills. Ability to work as part of a team. Exceptional problem-solving abilities. Prior POS experience highly desired.

About Us:

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States. As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employee more than 2,000 employees. American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence. We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification. We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.

American Food & Vending Offers:

Weekly pay 401K with company match Delicious employee meal and beverage during your shift Employee Referral Bonus Program Employee Assistance Program Some positions may include flexible hours and shifts Eligible employees offered Medical, Prescription, Dental, and Vision Plans Uniforms and Safety Shoes provided Learning and advancement opportunities American Food & Vending is an Equal Opportunity Employer. Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to (315) 803-6049 to get started!