IT Desktop Support Technician, Sr. (Cmptr Assoc (Tec Sup)-LII), Enterprise Infrastructure Position Available In Queens, New York

IT Desktop Support Technician, Sr. (Cmptr Assoc (Tec Sup)-LII), Enterprise Infrastructure Department

IT NETWORK INFRASTRUCTURE

Location
Queens
Job

ID123251

Civil Service ClassificationCompetitive
Hire In Rate$69,324.00 (for employees new to HHC) Salary Range$69,324.00 – $69,324.00 Pay FrequencyYear
Full/Part TimeFull-Time Regular/TemporaryRegular
Regular ShiftDay About NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Duties & Responsibilities
Adhere and follow all QHN policies and procedures as set forth by HR regulations.
Be available to support the Information Systems technical resource needs on a 24×7 schedule basis for all QHN and off-site locations.
Provide expert assistance and troubleshooting techniques to resolve all standard desktop’s operating system, hardware and software and perform related technical duties and knowledgebase to troubleshoot and resolve all corporate application issues and problems.
Responsible to undertake and implement corporate wide software roll out and upgrade projects.
Coordinate and assist in desktop and other technical device roll out and relocations.
Assist in all hardware and software installations and troubleshooting needs.
Be able and available to handle phone calls from users and assist with their technical issues.
Perform Service Desk management duties such as problem evaluation, trouble tickets assignments, monitoring and efficient performance of the technical staff. Monitor systems interface and communications utilities to handle vendor trouble tickets and implement their resolutions.
Aid in resolving network access issues, troubleshoot networking protocols and problems and serve in a backup capacity for the Network group on as needed basis.
Responsible to maintain hardware and software inventory through Excel and all other documentation relevant in providing efficient Service Desk support
Be able to assist with Asset management when needed and with computer hardware relinquishment, recording data in Excel spreadsheet
Assist with managing Appspace
Assist and handle various IT projects and coordinate with other IT resources
Perform expert technical analysis and research required to determine and implement business solutions
Perform all related technical duties
Minimum Qualifications 1. Graduation from a senior High School or evidence of having passes an examination for a High School equivalency diploma and four years of satisfactory full-time paid experience within a computer environment, at least one year of which shall have been in a supervisory capacity; or 2. Education and/or experience equivalent to 1 above. Department Preferences Knowledge, Skills, Abilities and other

Requirements:

Advanced knowledge of desktop hardware and software
Able to identify and resolve complex technical desktop problems. Be able to lift and move computers, printers and other devices.
Be able to drive or use public transportation to commute to off-site locations

Years of Experience:

Three years’ experience related to above responsibilities
Combination of A+/Network+ Certification will be accepted as the equivalent of 1 year experience.
How To Apply If you wish to apply for this position,