Technical Support Specialist Position Available In Rensselaer, New York

Technical Support Specialist 3.7 3.7 out of 5 stars 164 Columbia Turnpike, Rensselaer, NY 12144 CUNY SPS seeks a full-time Technical Support Specialist to join our Training Technology and Evaluation Team, which is located on-site at the New York State Office of Children and Family Services Bureau of Training and Development (OCFS BTD) in Albany-Rensselaer, New York. Through our contracted program partnership with OCFS BTD, this

CUNY SPS

role will provide technical network, hardware and software support to the agency to help facilitate its training and tracking of mandated Federal and NYS requirements for thousands of OCFS employees and non-profit provider agency staff statewide. The position will work in close cooperation with

OCFS BTD

to support the sponsor’s statewide training agenda and BTD priorities.

PLEASE NOTE

This position is physically located on-site at the

NYS OCFS

Human Services Training Center at 164 Columbia Turnpike, Rensselaer, New York 12144. Valid and unrestricted authorization to work in the U.S. is required.

Duties and Responsibilities:

Reporting to the Network Administrator, the Technical Support Specialist will: Perform support to multiple technical Network, Hardware, and Software aspects. Perform application testing to identify errors in code. Develop and maintain appropriate system documentation. Perform computer imaging and software installations. Move and setup computer and technical equipment as assigned. Perform printer and network configuration assistance for end users. Move and setup training room furniture. Submit required documentation and reports as assigned. Perform other duties as assigned. Some intra-state travel may be required.

Qualifications:

Associate’s degree or at least 1-year experience in providing end-user technical support. Strong customer service and problem-solving skills. Proficiency in Microsoft Windows and Office applications. Ability to troubleshoot and repair LAN network problems. Ability to lift 70 lbs. Ability to communicate effectively, both orally and in writing. Solid organizational skills, attention to detail, and ability to follow established processes. Effective time management skills and ability to prioritize work tasks. As a matter of policy and conviction the Research Foundation of the City University of New York attempts, in all personnel activities, to ensure equal employment opportunity for employees and applicants for employment whatever their race, creed, color, ethnic origin, religion, sex, gender identity, marital status, partnership status, caregiver status, age, citizenship or national origin, sexual orientation, veteran status, genetic information, disabilities or any other protected characteristics under applicable law. This applies to recruiting new employees including advertising, interviewing, work assignment, compensation and benefits, selection for training, promotion, demotion, transfer, layoff, or termination. Diversity is a core value at the Office of Professional Education and Workplace Learning (PEWL) at the CUNY School of Professional Studies (CUNY SPS). We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty and believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Job Type:

Full-time Pay:

$40,000.00 – $45,000.00 per year

Schedule:

8 hour shift Monday to

Friday Work Location:

In person