IT Support Tech Position Available In Suffolk, New York

IT Support Tech Logistics and Distribution Company Melville, NY 11747 Job Overview This is a position for a high-profile fashion house and a 3PL to ensure a flawless supply chain in the growing IT department. As an IT Support Technician, you will be essential in delivering technical support and troubleshooting software issues to ensure seamless operations within the organization. Join our team to contribute to a reliable and effective IT environment, supporting both hardware and software needs.

Responsibilities:

Provide technical support on hardware, software, telephone, and printer issues. Upgrade, maintain and troubleshoot desktop hardware and software. Provide remote and on-site end user technical support: Occasionally visiting satellite branches within the Long Island area. Troubleshoot network and system issues. Set up new hire desks with computer equipment, email, shared drives, and phone login. Productivity application support (Microsoft Office 365 Suit, Teams, One Drive, etc.) Monitor active network and server infrastructure. Raise alarms and execute triage to create tickets for other IT sub-departments. Perform routine preventative maintenance on equipment: Label printer head cleaning, Antivirus update, camera relocation, audit access to internal platforms. Create, update and maintain support documentation, tickets and procedures. Administer network security measures to prevent system interruptions or breaches. Execute sensitive data backup and restoration procedures. Network engineering and troubleshooting, data cabling and systems administration in a verity of software and hardware environments. Identify root-causes of operational issues and process inefficiencies.

Hardware break fix:

printers, changing computer parts, hand scanners, etc. Maintain the IT hardware and software inventory up to date: servers, workstations, scanners, printers, and any other equipment in the office or warehouse. Other duties as assigned.

Qualifications:

Microsoft Windows Strong desk side support abilities combined with a good customer service attitude. Active Directory knowledge. Microsoft Server and Microsoft Office 365 knowledge Knowledge of TCP/IP and data protocols: Ping, DNS, IPv4, Routing, Switching. Solid understanding of networking VLAN, difference between Layer 2 and Layer 3.

Wireless technology understanding:

WIFI, Bluetooth, RFC, RFID. Solid troubleshooting and problem-solving skills. Associate (Preferred). Work Remotely No Join our team as an IT Support professional where you can utilize your technical skills while contributing to a dynamic work environment. We look forward to your application!

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person