Technical Support Associate Position Available In Suffolk, New York

Technical Support Associate 2.9 2.9 out of 5 stars Central Islip, NY 11722 Are you technically savvy, detail-oriented, and proactive? An exciting opportunity is available at Quality Enclosures , a family-owned and operated company with over 30 years of success as a leading manufacturer of shower enclosures. We’re looking for a Tech Support Associate to support and maintain our organization’s IT systems and infrastructure. This role offers the chance to join a fast-paced environment where your problem-solving skills and customer-focused mindset will make a real impact.

Requirements:

Minimum 2 years of work experience in technical support or a related field, or an Associate degree /technical school coursework in a related discipline. Strong written and verbal communication skills. Detail-oriented with strong note-taking and documentation habits. Excellent organization and task prioritization skills. A proactive attitude and strong customer service mindset. Basic knowledge of Microsoft Office 365 and operating systems (Windows/macOS). Must have reliable transportation — occasional local travel required (5-minute drive to nearby office). Must be able to lift up to 50 lbs.

Responsibilities:

1. End user support (first point of contact): Receive requests by phone, email, chat, or ticketing system. Register and classify incidents or requirements. 2.

Basic troubleshooting:

Login problems (resetting passwords). Basic e-mail configuration. Installing or uninstalling approved software. Problems with printers, scanners, tablets, phones, barcode scanners, or peripherals. Basic network support (e.g., connecting to Wi-Fi, cable verification, etc.). Basic support for the O365 suite Initial diagnosis of hardware or software errors. 3.

Incident Escalation:

Identify cases that require more specialized attention. Escalate tickets to second-level support if necessary. 4.

Remote support:

Use remote control tools to assist the end user. 5.

Documentation and follow-up:

Record actions taken and solutions in the ticketing system. Follow up to ensure that the problem was resolved. If you’re looking for a fulfilling and rewarding career in a supportive, team-oriented environment, we encourage you to apply and grow with us at Quality Enclosures .

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Central Islip, NY 11722 (Preferred)

Work Location:

In person