Technology Support and Software Liason Position Available In Suffolk, New York

Technology Support and Software Liason 3.9 3.9 out of 5 stars 42 Academy Street, Patchogue, NY 11772 Serene Home Nursing Agency is a respected home care provider serving both pediatric and adult patients throughout Long Island. We’re proud to deliver high-quality, compassionate care, but behind every great caregiver is a strong support team keeping things running. We’re looking for a tech-savvy, problem-solving, people-friendly Technology Support and Software Liaison to help us stay connected, efficient, and up to date. In this role, you’ll be the go-to person for everything from “My tablet won’t turn on” to “How do I run this report?”—helping both field and office staff with the tools they rely on daily.

What You’ll Do:

Be the expert on our software systems—learn them thoroughly, and support team members with troubleshooting and training. Track and manage tablets and iPads used by our nursing staff in the field, including keeping detailed logs of device assignments to specific patient homes. Troubleshoot problems with hardware (laptops, tablets, desktop computers) and software applications used across the agency. Install and configure computers and devices for new staff and update systems for existing staff as needed. Upload and manage software updates and ensure all systems stay secure and functional. Perform basic tech maintenance, check equipment for efficiency, and coordinate outside IT assistance when needed. Support digital communication and outreach by helping with basic video editing for internal training or social media posts (bonus, not required). You’re a

Great Fit If You:

Love helping others solve tech problems—especially those who aren’t very tech-savvy. Are comfortable navigating software platforms and willing to quickly learn industry-specific tools. Can manage multiple devices and systems. Are organized, proactive, and can work independently with minimal supervision. Have experience with software like Microsoft Office, Google Workspace, or similar business tools. Bonus points if you’ve worked in home care, healthcare, or a service-based company.

Minimum Requirements:

At least 4 years of experience in a tech support, helpdesk, or administrative IT role. Familiarity with both PC and tablet-based systems. Ability to troubleshoot tech issues over the phone or in person. Excellent interpersonal and communication skills. Some flexibility with schedule in case support is needed after hours (rare). Why Work at Serene? Competitive pay Health, dental & vision insurance Paid time off, sick leave & holidays 401(k) with employer match Training and advancement opportunities Friendly, supportive environment Meaningful work that helps patients and caregivers succeed

Job Type:

Full-time Pay:

$32.00 – $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person