Service Desk Seasonal Analyst Position Available In Westchester, New York

•This service desk role is seasonal for the summer and expected to be 12 weeks long. This will sit onsite 5 days a week in Harrison, NY. Candidates need prior technical phone support/service desk experience•Description This higher ed client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The current service desk team is looking to bring on two temporary workers to assist with the start of school at the end of August. The two technicians will be responsible for answering and escalating calls as they come into the service desk. The volume of tickets between August and Octobers grows 300%. Therefore, this person will be responsible for directing large amount of calls to the other service desk analyst and field staff. Light troubleshooting knowledge would be extremely helpful. The manager explained customer service is the most important aspect of this role. Someone who can speak with end users while working in a high stress situation is crucial. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users. Skills Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset Additional Skills & Qualifications Communication and customer service are as important as the technical aptitude of these candidates. They must have a good demeanor around anyone they encounter and over the phone. Experience Level Expert Level