Spanish Desktop Support Technician Position Available In Berks, Pennsylvania
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Job Description
Spanish Desktop Support Technician Aloden 9755 Commerce Circle, Kutztown, PA 19530
Job Title:
L1
Support Technician Location:
9755 Commerce Circle, Kutztown, PA 19530
Start Date:
July 7th
Shift:
Afternoon Shift (2:00 Pm -10:30 Pm EST)
Employment Type:
Full-Time (Onsite, W2)
Language Requirement:
Must have bilingual fluency in
English and Spanish Job Summary:
Client is seeking a dependable Onsite L1 Support Technician for its distribution center in Kutztown, PA. This role mirrors the responsibilities of a similar position in Roanoke, VA, and requires hands-on experience supporting end-user devices and systems in a warehouse environment. Bilingual fluency in English and Spanish is mandatory to support on-site operations and a diverse workforce effectively.
Key Responsibilities:
Provide onsite Level 1 desktop support for users in a distribution center Support and maintain laptops, desktops, printers, handheld scanners, and imaging devices Assist with Office 365 troubleshooting and conference room AV setup Follow documented procedures for hardware maintenance and issue resolution Act as the first point of contact for user issues and coordinate with internal support teams Escalate unresolved issues to L2/L3 teams or third-party vendors as needed Log incidents and service requests accurately in the ticketing system Collaborate with cross-functional teams and vendors to ensure timely resolution Maintain documentation and performance metrics for incident tracking and reporting
Qualifications:
1-3 years of IT or desktop support experience Experience in a distribution center or warehouse environment is a plus Proficient in Windows OS, Office 365, and common imaging tools Familiarity with ticketing systems and escalation processes Strong troubleshooting, communication, and coordination skill Ability to work independently and manage multiple issues Experience coordinating with remote and cross-regional teams Must have bilingual fluency in
English and Spanish Job Type:
Contract Pay:
$20.00 – $23.00 per hour
Schedule:
8 hour shift Evening shift
Work Location:
In person
